Superannuation Administrator (Insurance)

Company Description

Whether you’re working from home or on your way to the office, chances are you’re probably reading this because you’re seeking a new adventure, or you’re up for a new challenge. GROW Inc might just be that for you!

So, who is GROW Inc?

Founded in 2016, we’re the Australian FinTech success story solving major problems in the Superannuation and Managed Funds industries. The administration platforms (the software that tracks everything to do with your super and investments) that you see today are built on things you or your parents would recognise from the glory days of 90’s computing - we're revamping the way this is done through modern, powerful technology to create a better experience for you and every other Australian.

How are we doing it?

We’re solving this by disrupting the wealth management industry with DLTA, our platform built on Distributed Ledger Technology. We’re making super and investments more timely and making the information more accessible whilst enabling wealth management companies to offer more cost effective solutions: all with the goal of improving the financial wellbeing of all Australians.

Now with over 1 million Australians using our technology every day, we're ramping up as we build new products and enter new industries, and we're looking for talented, driven people (just like yourself!) to join us.

We’re rebels with a cause. We’re authentic, diverse, and we embrace our differences as we continue to put a dent in the universe. We know diversity of thought helps us to build better solutions for our customers which is why we encourage the entire GROW team to bring their whole selves to work each and every day.

As a Superannuation Administrator at GROW, you will:

• Process all assigned work within the contracted SLA

• Ensure all work is completed accurately without errors (either processing or peer review)

• Identify areas which impact your ability to meet accuracy and SLA commitments

• Provide support to your team members to ensure we achieve our targeted SLA performance as a team

• Advocate opportunities for continuous improvement working with your Stream Lead & Operations Support specialists to identify risks and defects relating to existing solutions to optimise operational efficiency and service excellence

• Ensure all risks and incidents identified are raised immediately with your Stream Lead or Leader, including supporting any root cause (to reduce further risk) and active participation in the rectification process

At GROW, we believe that experience and passion matter more than just qualifications on paper. However, to be successful in this role, we’re ideally looking for candidates based in Melbourne or Sydney who have at least 2 years of experience in a similar Superannuation Administrator role.

Why you’ll love working at GROW

• Growth Opportunities - last year over 20% of our team stepped up through promotion.

• ME Days - Take an additional 3 days of leave off per year for wellness!

• Birthday Leave - Take an extra day off per year on your birthday!

• Employee Share Option Program - our success is your success!

• Parental Leave – we provide 10 weeks and support growing families by covering Superannuation contributions for the Primary Caregiver (regardless of gender)!

• Community give back days - organised by us!

• Learning & Development Budget - up to $500 per year to use on your own development!

• Hybrid Work Arrangement - We have a true hybrid arrangement!

Looking for a job can be stressful and we don’t want you agonising over the wording of your cover letter, so don’t include one. Just make sure your CV is well-written and detailed enough so we can get a better idea of the type of person you are. Even if you don’t meet every single requirement, but you feel inspired to join our mission, we encourage you to send in your application. You never know, you could be the perfect person to join our team!

We are a Circle Back Initiative Employer – we commit to respond to every applicant