Support Engineer

About the Role:

We are recruiting for a Electronic / Mechatronic Engineer in the Australia based subsidiary of Blue Cube Systems.  The individual will proactively manage customer interactions — both potential and existing — by providing exceptional support to the company’s sales and service functions. The role involves assisting with in-house engineering tasks related to product, process, and software enhancements. Additionally, it includes conducting product demonstrations, trials, installations, maintenance and troubleshooting at client sites as needed. Responsibilities also extend to delivering presentations, generating reports, and performing data analysis to drive continuous improvement and customer satisfaction.

The position is based in Perth, Western Australia, and will report to the Managing Director of BCS (AU) Pty Ltd.

What We Do:

Blue Cube Systems specializes in real-time measurement solutions for the mining and mineral processing industries. Our advanced instruments provide continuous, on-site analysis of material properties, enabling instant decision-making to optimize efficiency and product quality. Find out more at our website: https://www.draslovka.com/bluecube.

Location: Perth, Western Australia

Reports to: Managing Director

What You’ll Do:

• Engineering:  Hardware
  
  
  
  • Find causes of reported faults on instruments
  
  
  • Repair/replace components as needed
  
  
  • Test repairs to confirm error resolution
  
  
  • Create hardware solutions to problems
  
  
  
  


• Engineering:  Software maintenance
  
  
  
  • Troubleshoot and bug-fix observed issues
  
  
  
  


• Manufacturing:  Provide support to manufacturing team
  
  
  
  • Set up software
  
  
  • Assist with ad-hoc queries
  
  
  • Source components where applicable
  
  
  • Complete set up documentation as part of the QC process
  
  
  • Assist with integrating new components
  
  
  
  


• Product Improvement:  Assist with product and system improvement projects
  
  
  
  • Identify potential product and system improvements
  
  
  • Implement, test and roll-out software related improvements
  
  
  
  


• Commercial: Enhancing customer experience and driving business growth
  
  
  
  • Support sales efforts by aligning customer requirements with product offerings and service capabilities, conducting product demonstrations and technical presentations
  
  
  • Ensure all customer-facing documentation and reports are accurate, professional, and aligned with company objectives.
  
  
  
  


• Support:  Provide ongoing and ad hoc support to clients and subsidiaries.
  
  
  
  • Maintain client relationships through proper communication
  
  
  • Take responsibility for client issues by managing collaborative problem resolution
  
  
  
  

What We’re Looking For:

·        B. Eng. Electronic or B. Eng. Mechatronic

·        Minimum of 2 years of work experience.

·        Familiarity with Linux Operating Systems, Bash Scripting, proficient in Excel, contract management, project management

·        Experience with Electronic fault finding and improvements, Software development (Python, Pascal, C), Linux Systems, Engineering Support, Mineral processing plants.

Your Traits:

·        Adaptable and can thrive in unstructured environments.

·        Strong Emotional Intelligence.

·        Responsible and ready for hands-on learning.

·        Health and fitness to meet the physical requirements of working on mineral processing plants.

·        Open to travel locally and internationally.

At BCS (AU) Pty Ltd, you'll join a culture of innovation, learning, and global impact. If you’re ready to make a difference and start a career where your skills will be valued and expanded, apply today!