Support Engineer RAN

As a Support Engineer , you'll play a vital role in designing, developing, and maintaining technical solutions that align with customer needs and business goals. You'll be a key player in both pre-sales and post-sales support, bridging the gap between customer expectations and technical execution. Long Description In your Customer Support role, you will: Analyze and resolve complex customer issues in line with SLAs Provide dedicated technical support and expertise Lead the Software Update Management (SUM) process Support critical and emergency situations with effective troubleshooting Engage with internal stakeholders and design teams to drive resolution Ensure timely and accurate responses to customer technical queries Contribute to solution deployments and continuous service improvement We value professionals who are technically strong, proactive, and customer-focused. The ideal candidate will have: Deep domain knowledge in telecommunications solutions Experience in handling customer support cases, JIRA systems, and emergency response Strong communication skills and ability to work in a multicultural, global environment A passion for solving problems and delivering exceptional service Strong knowledge about 5G/4G RAN latest features. Strong technical acumen for dealing with complex customer issues. Analyze customer technology, define business requirements, and participate in risk analysis Strong configuration knowledge of various RAN Solution in MSRBS/DSS/CA Should able do tracing and complex logs analysis for RAN 4G/5G Nodes Act as a consultant for the customer to answer different technical queries related to technology and Product Good knowledge of 3GPP specifications Must have call flows, protocols, and Interface related knowledge in 5G RAN network Ability to technically analyze and approve solution implementation for the customer An exceptional troubleshooting skill is required to solve the customer issues Need to analysis Key Network Indicators and features related requirements Well versed with the customer support and sales process The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world's toughest problems. You´ll be challenged, but you won't be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned. Primary country and city: Australia (AU) || Melbourne Job details: Support Engineer