Support Facilitator

Join a Team Where Your Work Truly Matters 

At Wesley Mission Queensland (WMQ), our mission is simple yet powerful: to walk alongside people in need with respect, empathy, and care. Through The Way Back Support Program, we offer practical, person-centred, non-clinical support to individuals who have recently attempted suicide or experienced a suicidal crisis.

The Way Back is a free, confidential support service that bridges the gap between hospital discharge and long-term wellbeing. Our support is grounded in connection by building trust, restoring hope, and helping people rediscover their own strengths and purpose. 

This role is fixed term until July 2026.  

Why Join WMQ’s Way Back Support Service Team? 

• Purpose-led practice – Be part of a not-for-profit organisation that puts people, not profits, at the heart of care 

• Attractive Remuneration plus packaging benefits – Boost your take-home pay by up to $18,550 annually through not-for-profit tax concessions 

• Team Culture – Be part of a collaborative, multidisciplinary team across diverse clinical settings that values your skills and wellbeing 

• Career Advancement Opportunities – We provide ample career advancement opportunities at WMQ, offering diverse pathways for growth and professional development 

Your Role as Support Facilitator 

You’ll deliver holistic non-clinical follow-up care, practical support and outreach to people directly after a suicide attempt by:  

• Ensure individual and team practice complies with relevant legislation and national mental health and recovery frameworks 

• Provide leadership and direction on psychosocial rehabilitation, social inclusion, and recovery-oriented practice 

• Offer operational support and leadership in the Program Manager’s absence 

• Provide mentoring and consultation to team members as required 

• Triage referrals and provide professional consultation 

• Conduct psychosocial assessments and collaboratively develop, implement, and review flexible, individualised recovery plans 

• Provide assertive outreach and practical, in-home and community-based support 

• Facilitate access to and linkage with ongoing community and primary care supports 

• Identify and connect clients with resources supporting social, educational, vocational, and community integration 

What We’re Looking For 

• Tertiary qualifications in community, social welfare, health or a related discipline 

• Experience working in senior roles within a recovery orientated service framework for mental health and/or suicide prevention 

• Passionate about making a positive change in the lives of people managing a suicidality 

• Deep understanding of the principles of recovery in the mental health setting. 

• Demonstrated experience working with people with complex issues associated with those experiencing suicidality 

• Capacity to work independently and collaboratively within a team environment including being accountable for the effective delivery of client services 

• Sound communication and interpersonal skills including the ability to engage, negotiate, advocate, collaborate and undertake joint innovative problem solving 

A Valuable Addition, Yet Not a Must-Have! 

• Experience providing care coordination within a mental health setting 

• Understanding of the principles and standards of the Disability Services Act (Qld 2006) and the National Mental Health Standards and how they relate to providing effective and accountable services 

Essential Requirements 

• Proof of COVID-19 vaccination status (or as required by legislation and WMQ policy) 

• Relevant probity checks required by legislation and WMQ Limited policy. 

• Current Driver’s Licence and willingness to travel for work