Support Officer - Programs

Support Officer – Programs

At the NSW Department of Education, we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training.

• Ongoing Full-Time opportunity


• Location: 50% office attendance required at Parramatta office / Flexible working arrangements


• Competitive remuneration ranging from $84,659 to $92,701 plus super & annual leave loading

About the role

The Support Officer- Programs role sits within the Early Childhood Outcomes (ECO) division and involves providing administrative and coordination support to facilitate the successful delivery of early learning workforce programs and initiatives. The responsibilities include:

• Preparing documentation, reports, and communications to support decision-making and information sharing.


• Assessing high volume applications, forms and documentation in line with program procedures and guidelines to inform consistent and fair outcomes.


• Maintaining accurate records, databases, and program information using relevant systems and technologies.


• Processing routine financial transactions in accordance with organisational policies and procedures.


• Responding to enquiries and escalate issues as required to ensure timely and accurate information is provided.

For further information please click here to view the role description

About you

• Strong organisational skills to coordinate multiple priorities and meet deadlines


• Ability to manage various administrative tasks with attention to detail


• Understanding of or experience in higher education provider practices


• Understanding of or experience in grants administration


• Knowledge of and commitment to implementing the Department’s Aboriginal Education Policy and upholding the Department’s Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.

Essential requirements of the role

• A valid Working with Children Check for paid employment. 


• Demonstrated understanding of and commitment to the value of public education.

Benefits

• Flexible working arrangements


• 35 hour working week


• Competitive, salary sacrificing, employer’s contribution to superannuation and annual leave loading


• Flex Leave entitlements, generous holidays & leave conditions


• Opportunities for advancement and mobility across the Department to support your career growth

How to apply

Attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role as well as providing answer to the following pre-screening question below:

1. Describe a time you were required to review and assess information, applications, or documentation against a set of requirements, guidelines or processes. How did you ensure accuracy and communicate the outcome with stakeholders? (max 400 words)

Applicants are encouraged to prepare their application materials independently. The selection panel values authentic and personally written responses that reflect your own experience, insights and alignment with the Department’s values and priorities.

Please refer to the Applicant’s Guide to Applying to assist you with your application.

If you are an existing Education Support Staff (corporate staff) with the NSW Department of Education, click here for instructions on how to submit your application.

All other applicants please submit your application by clicking ‘Apply Now’.

Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check.

This is a child-related role. As a condition of employment you will be required to provide a valid Working with Children Check (WWCC) Clearance number (for paid employment). Visit the website for more information.

Candidates must have Australian work rights (citizens, permanent residents, New Zealand citizens or a valid work visa). Ongoing (permanent) roles are open to Australian citizens and permanent residents and New Zealand citizens, while temporary roles welcome applicants with a visa. 

Closing date: 2 July 2026 at 11:59pm.

For role enquiries please contact Desiree Smith at [email protected]

We welcome applications from people of all backgrounds, including but not limited to Aboriginal and/or Torres Strait Islander people, people of any age or gender, people from culturally and linguistically diverse groups and/or from the LGBTQIA+ community, veterans, refugees, people with disability, people with sensory differences, and neurodiverse people. If we can make some adjustments to our recruitment/interview process to better help you shine, please reach out to the contact person for this recruitment, details listed above. For more information, visit the NSW Department of Education’s Diversity, equity and inclusion webpage.

A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.