Support Services Officer

Who are we?

Sonder is an inclusive, not-for-profit organisation that has been providing better quality health and support services to the South Australian community since 1993. We support thousands of people each year to access services across seven key domains – Mental Health, Aboriginal Health, Alcohol and/or other Drugs, Employment, Community Health, Disability, and Homelessness

What benefits can we offer?

When you work with Sonder, you become part of the Sonder family and that provides you with a number of benefits such as:

• Salary (excluding super) paid above award and reviewed annually

• Flexible working arrangements

• Professional development allowance provided yearly

• Generous salary packaging options - increase your take home pay by 6-12%

• 17.5% Leave Loading

• Modern and welcoming office spaces

• Christmas Closure Bonus Leave (above annual leave entitlements)

• Training opportunities

• Meal & entertainment allowances

• Paid parental leave, and much more!

Sonder are open to negotiating further benefits with the successful applicant to ensure an excellent working environment for you.

Hours: Part-time (0.8 FTE)

Contract: Ongoing

Location: Kaurna Country, Northern Crisis Stabilisation Centre

More Information & Position Description via this link: https://bit.ly/4aVTnJr

About the Role:

The Support Services Officer is the first point of contact for guests and visitors to the Crisis Stabilisation Centre (CSC), playing a key role in creating a welcoming, calm and trauma-informed experience. You'll provide frontline administrative and operational support, including reception, guest intake coordination, appointment scheduling, documentation management, and ensuring the smooth day-to-day operation of the service. This role requires professionalism, discretion, and compassion when supporting people who may be experiencing mental health distress.

The Crisis Stabilisation Centre (CSC) is an innovative new mental health service in South Australia, based on international best practice. Co-located with the Sonder-led Northern Adelaide Medicare Mental Health Centre, the CSC operates 24/7, providing a home-like environment where guests experiencing mental health crisis or distress can stay for up to 72 hours. The service is guided by a Peer First, Peer Last model and is committed to delivering trauma-informed, culturally safe care underpinned by zero suicide principles.

Experience Requirements:

• Demonstrated experience working in a fast-paced, client-facing administrative or front-of-house role.

• Experience in the delivery of high-level, professional customer or guest service.

• Experience in health, community services, or mental health related environment is highly desirable.

• Experience dealing with members of the public, particularly those from vulnerable or high-needs backgrounds, in a sensitive and professional manner.

• Experience using Electronic Medical Record systems or similar clinical data systems is desirable.

Qualification and Other Requirements:

• Certificate level qualification in Business Administration or a similar field is desirable but not essential.

• Relevant experience in an administrative or front-of-house role will be considered in lieu of formal qualifications.

• Current or willing to obtain a Working with Children's Check (WWCC)

• Current or willing to obtain a National Police Check (NPC)

• Employment is subject to compliance with Sonder’s Immunisation Policy. Applicants must hold, or be willing to obtain, all vaccinations and immunisations required for the role.

How to apply:

Applicants are requested to send a cover letter and resume to Sonder via our careers portal on our website.

Feel free to send any enquiries to [email protected]

Advert Closing Date: Sunday 2 August 2026

At Sonder, we strive to respond to all applicants. However, due to the high volume of applications we receive, we may only be able to contact those shortlisted for the role. Thank you for your understanding.