Support Worker

Support Worker – Casual

About the Role

We are seeking a compassionate and reliable Support Worker to provide professional, consistent support to single women (21+) and families experiencing homelessness and/or family violence. You are empathetic, organised and able to work effectively in a fast-paced crisis environment. You bring a trauma-informed approach and are comfortable working both independently and as part of a multidisciplinary team.

Based in our Oakleigh crisis accommodation service, this casual role supports Case Managers and a Tenancy Officer in the implementation of case management plans while helping to create a safe, supportive and therapeutic environment for residents.

How you will make an impact

• Provide emotional and practical support to single people, families and children residing in the shelter
• Prepare crisis accommodation units for new residents, including restocking and purchasing essential supplies
• Conduct client inductions, ensuring understanding of safety requirements, program expectations and after-hours procedures
• Support clients to develop and maintain daily living and tenancy-related skills
• Maintain accurate and timely records of client interactions and case-related activities in the SHIP database
• Participate in the after-hours roster to ensure continuous support to residents
• Actively participate in team meetings, supervision, reflective practice and professional development
• Identify and communicate service gaps or emerging client needs to the Team Leader or Program Manager
• Implement safe work practices both on-site and in the community
• Identify, report and document risks, incidents and hazards in line with organisational requirements
• Contribute to reporting, evaluation and continuous service improvement

What you will bring

• Certificate in Community Services or a related field
• Experience working with vulnerable families and children, preferably in a shelter or crisis setting
• Understanding of trauma-informed practice, child development and family dynamics
• Strong communication, advocacy and interpersonal skills
• Advanced computer skills, including experience with SHIP or similar client management systems

• Nationally Coordinated Criminal History Check
• Working With Vulnerable People Check
• Current Driver’s Licence
• Completion of all compulsory training modules (or willingness to complete)

What we offer 

As a registered NFP we offer our eligible employees real and meaningful benefits such as; 

• NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit ($2,650) 
• Flexible working conditions 
• Health, fitness and financial discounts / benefits 
• Paid parental leave - 12 weeks 
• Up to 8 weeks leave per year through our purchase leave scheme  
• Up to 5 days paid leave per year to ‘volunteer’ in a TSA program or activity 
• Purpose driven career which has positive social and sustainable outcomes 
• Employee Assistance Program - Independent confidential counselling service; 
• Opportunity for career development; 
• An inclusive culture of dedicated, passionate and professional team members 
• Positively supporting and impacting the lives of others through your career contribution 

How to apply

Apply now if you are passionate about supporting people during times of crisis and want to contribute to a safe and empowering service. Applications close as soon as a successful candidate is secured.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration