Sydney International Airport Hotel Night Auditor

About the Company

Welcome to Plaza Premium Group, we're people passionate about "Making Travel Better". We are a global company with team members from all walks of life, together we are #PPGFamily, together we are building a legacy. You don't need to be from this industry, you do need to be passionate.

The role will manage but not limited to:

• 15 rooms AEROTEL Sydney located on the landside of the Airport
• Plaza Premium Lounge within the AEROTEL Sydney that offers Lounge Seating, Shower Facilities and Food & Beverage.

What you'll be doing

• Overnight shifts from 23:00 to 07:06
• Liase with other Guest Service Officers, Housekeeping and F&B Attendants
• Process all guest check-ins by confirming reservations, assigning room and issuing room key, process all check-outs including cashiering in a professional manner.
• Ability to make hotel and lounge reservations for walk-in guest, over the phone and email.
• Answer telephones using appropriate etiquette.
• Answer, record and process all guest calls, wake-up calls, messages, requests, questions or concerns.
• Assisting with guests’ enquiries on hotel and lounge services and information.
• Seek and respond to guest feedback in order to achieve positive outcomes and high levels of customer satisfaction.
• Taking appropriate action to resolve guest complaints, monitor comments on external sites.
• Manage cashier closure including processing of invoices and receipts at the end of the shift according to Finance requirements.
• Adheres to Hotel and Lounge Service Quality Standards and Operating Manuals.
• Manage other task as assigned by senior management.
• Excellent attention to details.
• Responds swiftly and effectively in any hotel and lounge emergency or safety situations including Occupational, Health and Safety guidelines.

About You

• Must have experience in working overnight 
• F&B Experience would be an added advantage with experience in Food and Beverage outlet or Lounge.
• Excellent communication skills with ability to present clear and concise information to different stakeholders.
• Strong interpersonal skills.
• Fluent written and spoken English.
• Problem solving ability on both operational and/or strategic areas.
• Ability and flexibility to work various rostered shifts, including early mornings, late evenings, overnights, weekends and public holidays.
• Have a valid Responsible Service of Alcohol (RSA) Certificate or willing to obtain one.

Benefits:

• Employee discount

Schedule:

• 8-hour shift
• Overnight shift
• Public holidays availability
• Weekend availability

Ability to commute/relocate:

• Mascot, NSW: Reliably commute or planning to relocate before starting work (Required)

Work Authorisation:

• Australia (Required)