Systems Reliability Engineer

• Troubleshoot, debug, and diagnose customer issues encountered 
  in the field.
• Improve the serviceability of the product by testing new features 
  and developing tools to scale our field deployment and auto-support infrastructure.
• Provide analysis of our existing customer base to avoid and 
  minimize risks in the field.
• Define and lead changes to our product with our development 
  engineering team based on feedback from customers and field 
  implementations.
• Work with technology partners (e.g. VMware, Citrix, Microsoft) to 
  resolve issues and push improvements in our ecosystem.
• Develop and work on internal and external knowledge bases.
• Provide support on weekdays and also off hours on an as-needed 
  and scheduled rotational basis.
• Be a champion for our customers. Go above and beyond to 
  support their business and use of the Nutanix stack.

• Proven work experience in troubleshooting at least two of the 
  following: Virtualization (preferably VMware ESXi), Networking 
  (preferably layer 2/3), Linux Systems (preferably CLI 
  administration), Storage Analysis
• Experience supporting external customers and a customer first 
  mindset.
• Multilingual (Korean / Mandarin) will be highly regarded
• Passion and ability to learn new things

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