Systems Support

About Ticketek Entertainment Group 

Ticketek Entertainment Group is a global fan experience company that tickets, promotes and delivers live experiences that are impossible to forget. In a distracted world where nothing beats real human moments, We make life better live! 

Our Group includes; our Fan Experience Platform (Ticketek) that sells tickets and provides value added services, Event promoting, with businesses across Touring (TEG Touring), Sport (TEG Sport), and Family Experiences (TEG Experiences) and our digital business (Ovation) which focuses on delivering seamless data-driven outcomes for our fans and partners. 

About the Role

The Systems Support will join our team to ensure the technical integrity and seamless execution of our live events. This role works closely with Client Service Managers to build and maintain events within ticketing systems, provide expert technical oversight of access control systems, develop expert level knowledge in ticketing systems, and deliver critical on-call support to ensure a frictionless entry experience for every customer.

What does a day in the life look like?

• Event Operations: Build and maintain events within the Ticketing System as well as provide ticketing operations support on event days.
• Access Control (PAX) Support:  Provide expert end-to-end technical oversight for access control systems, from configuring scanning rules and verifying real-time data synchronisation to delivering live event support that ensures maximum entry throughput and minimal customer friction.
• System Access: Managing the secure, and timely access to all relevant proprietary ticketing systems, analytical tools, and management portals.
• System & Technical Support: Develop and maintain expert level knowledge in various ticketing system support tools. 
• On Call Event Day Support:  Participation in a rotational 6 weekly On Call roster covering evenings, weekends, and public holidays to provide event day support to Client Service Managers.

About You:

Essential experience & skills:

• Strong understanding of ticketing operations and processes gained through previous work as a Client Service Manager or similar role.
• Excellent verbal and written communication.
• Ability to develop new and existing relationships with clients.
• Ability to resolve client/customer problems in a helpful manner.
• Understanding or ability to learn ticketing systems and processes.

Other considerations to note:

(Participation in a rotational 6 weekly On Call roster covering evenings, weekends, and public holidays to provide event day)

Here’s a taste of what TEG offers:

• Complimentary event tickets
• Birthday and volunteering leave
• Wellbeing discounts & flu vaccinations
• Paid parental leave & free employee support (EAP)
• Global rewards and recognition
• Learning, development & career pathways
• A diverse, inclusive, and passionate team

Equal opportunities

TEG is an equal opportunity employer committed to embrace diversity, respect, and care for our people and communities. 

If there are any adjustments that need to be made to ensure you have a fair and equitable experience in our recruitment process, please advise us when scheduling your interview. 

*Only direct applications will be considered. No recruiters please*