Team Lead - Employer Obligations (318) - Rewarding Work

Now is the time to join LeavePlus, as we embark on the transformational process to become the leading digital regulator and administrator of an employee entitlement scheme.

Utilizing cutting-edge data and digital solutions, we're streamlining, automating, and elevating our processes. By harnessing technological advancements and refining our systems, we're committed to delivering a unique user experience for both our members and our team.

We’re dedicated to empowering our workforce through continuous learning and professional development, recognizing that they are the driving force behind our transformative initiatives. Play a pivotal role in shaping our future as critical thinkers, innovators, and modern regulators.

This key leadership role, reporting to the Senior Compliance Manager, sits in the Legal and Compliance team and will manage a combination of Senior Consultants, Adjustment Specialists, Consultants, and Administration experts who are passionate about ensuring employer contributions and worker entitlements are collected correctly and efficiently.

Key Responsibilities:

• Motivate, support and guide members of the Employer Obligations Team to drive a high performance culture by conducting thorough one on ones and delivering effective feedback for the team to learn and grow
• Manage employer campaign delivery to ensure the most effective return and payment compliance measures are being implemented
• Empower team to manage debt portfolio through efficient debt write off process
• Work closely with key inhouse legal stakeholders to maintain oversight of prosecution matters
• Punctual delivery of compliance reporting and operational insights across the team
• Ensure a culture of continuous improvement, quality service level delivery which will result in a superior member experience
• Be the escalation point for customer issue resolution and instill a culture of continuous learning

Skills Required:

• Demonstrated examples of leading high-performance, value-based teams
• Experience in inspiring and guiding team members to reach their full potential and excel in their role requirements
• Exemplary relationship building and stakeholder management
• Multiple examples of effective problem solving
• Proven leadership in a call-centre environment ideal

Qualifications: 

• Relevant professional or tertiary qualifications

If you are a well-rounded and values-driven leader who enjoys the challenge of managing a diverse and goal-driven team who are passionate about servicing our members, and if you are an influencer and feel proud when you see your team excelling, then don't miss out on the thrill of a fast-paced and change-fueled workplace!

To apply, please submit your resume and a cover letter outlining your relevant experience and why you are the ideal candidate for this role. We look forward to reviewing your application and potentially welcoming you to our team at LeavePlus.

Please note that employment at LeavePlus is conditional upon the satisfactory completion of a National Police Check. Applications are open to those with full working rights in Australia. LeavePlus is proud to be an Equal Employment Opportunity Employer.