Team Lead, Enterprise NOC

ASX: Powering Australia's financial markets

Why join the ASX?

When you join ASX, you're joining a company with a strong purpose - to power a stronger economic future by enabling a fair and dynamic marketplace for all.

In your new role, you'll be part of a leading global securities exchange with a strong brand. We are known for being a trusted market operator and an exciting data hub.

Want to know why we are a great place to work, click on the link to learn more.

www.asx.com.au/about/careers/a-great-place-to-work

We are more than a securities exchange!

The ASX team brings together talented people from a diverse range of disciplines.

We run critical market infrastructure, with 1 in 3 people employed within technology. Yet we have a unique complexity of roles across a range of disciplines such as operations, program delivery, financial products, investor engagement, risk and compliance.

We're proud to foster a workplace where diversity is celebrated and inclusion is part of our everyday culture. Our employee-led networks champion LGBTIQ+ inclusion, promote gender equality, accessibility and wellbeing, inspire giving and volunteering, and celebrate cultural and religious events, creating a sense of belonging for all. As an AWEI Bronze employer and member of the Champions of Change Coalition for gender equality, we're committed to a fair and inclusive workplace where everyone can thrive.

What you'll do:

• Contribute to the design and implementation of network automation and monitoring projects
• Liaise between the customer, stakeholders and infrastructure to provide innovative solutions for ASX Customers (internal and external)
• Contributing to procedural documentation and knowledge base as required.
• Managing NOC team.
• Management of Network Infrastructure including Monitoring and Capacity Planning.
• Improve on productivity and ensure all of processes are being reviewed to ensure efficiency
• Responding to incoming support incidents in a timely manner.
• Worked with Network monitoring tools and developed metrics for network availability and capacity
• Can develop and implement network management platform using commercial and open source tools.
• Responding to incoming support incidents in a timely manner. Resolve incidents, problems and change requests to required service level targets

What you've done:

Understand IT service management framework (ITIL, FCAPS, etc.) Intermediate to Advanced scripting skills for network automation, API Integration, log analysis, Python, Bash scripting, Ansible etc.

Intermediate to Advanced Linux skills

Basic knowledge in Networking vendor and standard technologies. For example, Arista, Cisco, Cumulus, F5, Palo Alto, BGP, OSPF etc.

Knowledge and experience in vendor and open source tools related with network management. For example, Solarwinds, Arista CVP, Grafana, Graylog etc. Understand and knowledge configuring IP SLA, SNMP, Netflow etc.

Network documentation skills

Strong influencing and negotiating skills

Excellent customer service skills

And if you've got some of this, even better:

Understanding of Security in Networking

Knowledge and support of operating systems - Windows / Linux

Container environments (e.g. Docker/Podman) • Virtualise environments (e.g. VMware ESXi)

Vendor certifications CCNP / CCIE, F5, Palo Alto, GCP, AWS, etc. • Experience working with Layer 1 and optical network technologies

Tertiary degree in computer science/engineering/telecommunications.

What you need to enjoy and be good at this role:

• Customer Driven & Delivery Focused - be an advocate for our customers
• Attention to detail - errors are minimised to deliver accurate outcomes.
• Calm under pressure - can remain focused in times of stress
• Naturally inquisitive - asks questions to ensure understanding
• Confident decision maker - make straightforward decisions and know when to seek backup
• Great communicator - able to get the message across in the best way
• Analytical thinker - can evaluate information and seek a solution
• Team player - support each other to achieve
• Collaboration - can work with multiple stakeholders to deliver a common goal

We make hiring decisions based on your skills, capabilities and experience, and how you'll help us to live our values. We encourage you to apply even if you don't meet all the criteria of this role.

If you need any adjustments during the application or interview process to help you present your best self, please let us know at [email protected].

At ASX Group, our diverse workforce is essential to build and maintain a fair and dynamic marketplace. We support flexible working and offer hybrid working options. Even if our roles are advertised as full-time, we encourage you to apply if you are interested in part-time or other flexible working arrangements.

We will arrange for successful candidates to have background checks, including reference and police checks, completed as part of the on-boarding process.