Role Summary
You will provide strategic oversight and day-to-day supervision of analysts, manage case workflows, and drive continuous improvement of threat handling processes. As a people leader, you’ll conduct regular 1:1s, coach team members, develop individualized growth plans, and guide performance reviews to foster both professional and technical development.
The ideal candidate is a seasoned threat operations professional with strong leadership capabilities, a passion for mentoring, and a commitment to delivering high-quality threat detection and response outcomes.
What you will do
- Maintain supervision over the daily queue and provide day-to-day oversight for threat analysts
- Conduct regular one-on-one meetings with team members to provide coaching, mentorship, and support individual development plans that define clear performance goals
- Carry out operational tasks with a focus on rapid resolution, improving efficiency, and reducing backlog
- Oversee and coach analysts in providing accurate, timely technical context to customers, ensuring consistency, clarity, and adherence to MDR communication standards
- Communicate findings and investigation details effectively to both technical and non-technical stakeholders
- Collaborate with the wider MDR team to operationalize threat intelligence and produce Indicators of Compromise (IOCs) for future use
- Provide triage, data collection, and overall support towards customer escalations
- Champion continuous improvement efforts to refine incident response and threat detection methodologies
- Escalate critical technical investigations to Senior Analysts and Senior Team Leads for review
- Work within established frameworks that lead to success factors for the team
What you will bring
- 4-6 years of experience within a cybersecurity environment as an analyst or similar role
- Experience in a security operations center, or similar environment, and identifying indications of compromise or attack and responding to incidents
- Endpoint and network security experience required; IDS, IPS, EDR, ATP, Malware defenses and monitoring experience
- Willingness to work outside of standard business hours, including weekends and holidays – our MDR service is 24x7x365
- Knowledge of common adversary tactics and techniques, e.g., obfuscation, persistence, defense evasion, etc.
- Excellent communication and problem-solving abilities
- Innovative mindset for adapting to changes and learning new skills quickly
- Comfortable with shift-based work and cross-regional coordination
- Eligibility criteria for internal employees- IC2.5 and above only can apply