Team Leader - Banyo - Continuous Learning Opportunities

About Envirobank

We dream about cleaning up our country. And we think the best way to do this is by changing the way Australia recycles. We know that recycling pays, and both people and the planet profit when we recycle.

Along with being Australia's most innovative recycling company, we're also in the business of doing good. And lots of it, that’s why we are expanding to bring Envirobank to Victoria, so that we can continue doing good. 

About the Role

We're looking for an experienced Team leader to join and lead our new depot in the Melbourne Metro region. 

You will be instrumental in delivering a top-class customer service experience to all of our members and being a part of our Victorian expansion. Your skills will assist us in establishing a well-run recycling depot to service the Melbourne Metro region. 

If you're a smart-working, self-starter, passionate about protecting the environment and helping customers, you'll fit right in with our high-performing team!

The Role:

This position requires an experienced leader and multitasker who goes above and beyond in what they do with strong administration skills as well as people skills. 

This is a hands-on role where you will be working on the warehouse floor with your team and operating our speedy recycling machines covering staff on their lunch so we are looking for a hands-on leader!

The responsibilities of this position include:

• Lead a newly established recycling depot
• Manage rostering and have effective time management
• Work closely with senior management to meet the needs of the depot
• Meet daily/weekly/monthly targets
• Work with numbers to report back to our head office
• Improve customer service experience
• Take ownership of customers issues and follow problems through to resolution
• Set a clear mission and deploy strategies focused towards that mission
• Analyse statistics and compile accurate reports
• Recruit, mentor and develop staff and nurture an environment where they can excel through encouragement and empowerment
• Keep ahead of industry's developments and apply best practices to areas of improvement
• Control resources and utilise assets to achieve targets
• Adhere to and manage the approved budget
• Maintain an orderly workflow according to priorities
• Follow workplace safety procedures

About you:

• Previous experience working in retail and hospitality environments 
• Excellent customer service 
• A talent for problem-solving and providing fast and effective solutions.
• You are a team player in the business of people and service delivery. You are someone who wants to give the best experience possible.
• You have solid Safety and PPE knowledge
• A bubbly, bright and positive personality is a must with a positive, can-do attitude

Desirable

• Forklift Licence
• Leadership experience or management qualifications

Please submit a cover letter with your application highlighting why this is the perfect role for you. Our team will be in touch with shortlisted candidates.