Team Manager - Customer Solutions

About Us

At Red Energy, we are passionate about providing award-winning customer service to over 1.5 million of our customers across the country. Owned by the mighty Snowy Hydro, we are 100% Australian owned which our customers love us for. Our award winning team have won 15 consecutive Canstar Blue Awards for best overall customer satisfaction amongst Victorian electricity providers. Ready for a new career - come grow with us!

About the role:

Ready to take the next leap in your career and directly impact our award-winning customer experience? We're looking for a motivated and influential Team Manager who is a proven high performer and ready to thrive in a dynamic, agile environment. This is your chance to shine, drive significant improvements, and develop the next generation of customer service excellence.

This is full time, permanent position looking after our late shift Monday - Friday, 1:00pm-9:00pm, where you will manage an existing team of successful Customer Solutions Consultants. Our Customer Solutions Team provides the very best award winning experience to our highly valued customers, when they need us most. As a Team Manager in Customer Solutions, you’ll be responsible for improving and maintaining high performance, whilst helping people develop personally and professionally in their roles.

We are looking for someone who thrives in an agile environment, is always using their initiative to think of better ways of working and demonstrates strong time management skills. You will bring strong people management skills, the ability to read and interpret performance data, and the capability to balance the required outcomes of the customer as well as the commercial viability of Red.

You will need to: 

• Lead, influence and inspire our award winning customer service team
• Develop personal growth and capability with coaching, training and performance feedback
• Assist with our quality assurance programs to ensure we deliver the best customer experience
• Engage with a variety of internal & external stakeholders to ensure our processes are run efficiently 
• Look at ways we can continuously improve and make recommendations to maximise our customer satisfaction 

The Perks:

• Flexibility to work from our hybrid model
• Guaranteed fixed annual pay increase each year, plus the potential to earn a KPI based bonus on top of your yearly salary
• Additional carers leave to support any caring responsibilities
• Up to 5 days compassionate leave to support you during those difficult times
• The option to purchase an additional 4 weeks of annual leave, that’s up to 8 weeks per year
• Flexible public holidays to allow you to swap state based public holidays for days that are more meaningful to you
• Ongoing support development and career opportunities

Red is a fantastic place to work. We celebrate differences and you will be given the tools you need to be successful. Apply now and come experience the Power to be Different!

Happy Holidays! We'll be celebrating the festive season and away from the office until the 5th. We encourage you to apply, and we look forward to responding to you when we return.