Team Manager Fulfilment and Maintenance

Do work that matters.
The Chief Operations Office (COO) supports the CBA Group in achieving business imperatives through the delivery of effective, efficient and continually improving operational processes. Core to the functions of the COO is a focus on customer. Every single process that we execute has a significant impact on customer experience. The COO includes Retail Operations, Business & Institutional Operations, Market Operations and Financial Crime Operations. 
 

See yourself in our team

The Bankwest Retail Lending Operations team is dedicated to running, improving and transforming the processes that deliver products, services and productivity benefits to Bankwest retail customers. Together, the Bankwest Retail Lending Operations team focus on providing an efficient and high-quality service with a clear differentiation in meeting and exceeding our customers’ needs.

As a Team Manager, your role will be to lead and motivate an energetic and proactive team to drive customer outcomes and ensure compliance standards are aligned to the groups vision.
 

You will support, coach and mentor the team, whilst promoting a high-performance culture through regular coaching and development sessions.

This Manager role will join our Retail Lending Servies Team within our Retail Operations (BU) leading a team of around 15-20 team members, focussed on processing our retail loans through their life-cycle including broker sourced and Bankwest originated loans. Among other areas, our teams focus on Document Preparation, Collateral management, dispersal and discharges and in-life home loan maintenance which does include mail and post settlement activities.
 

Your responsibilities:

• Leading a team to drive customer outcomes within the agreed timeframes
• Leading the day to day running of the team by monitoring and analysing team performance and workflows
• Identifying, driving and delivering continuous improvement and efficiency enhancements to create excellent customer experiences
• Building internal and external relationships through the use of superior stakeholder management techniques and customer service skills
• Planning and executing risk mitigating procedures and reporting and discussing the results of your risk management
   

We’re interested in hearing from:

An energetic and motivated individual with a passion for people with a drive to help them achieve and succeed. You will have prior leadership and people management experience which will allow you to confidently coach your team to deliver on SLA’s and promote a positive customer experience.

You will also have:

• Operational leadership & Management. We’re looking for a leader more so than intimate loan knowledge however, previous exposure to Retail Lending operations is welcomed
• Experience and commitment in driving excellence and quality customer outcomes in an operational environment
• The ability to drive a continuous improvement culture and change within a team environment
• Self-motivated with the ability to work independently 
   

If you’re a passionate Team Manager looking for the next step in their career, then we would love to hear from you!

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

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