Team Support role

About Ticketek Entertainment Group

Ticketek Entertainment Group is a global fan experience company that tickets, promotes and delivers live experiences that are impossible to forget.  In a distracted world where nothing beats real human moments, We make life better live!

Our Group includes; our Fan Experience Platform (Ticketek) that sells tickets and provides value added services, Event promoting, with businesses across Touring (TEG Touring), Sport (TEG Sport), and Family Experiences (TEG Experiences) and our digital business (Ovation) which focuses on delivering seamless data-driven outcomes for our fans and partner

About the Role

We are seeking a highly organized and proactive Team Support professional to serve as a cornerstone of our operational success. In this pivotal role, you will provide comprehensive executive support to the Managing Director of Ovation and their broader team. We are looking for a collaborative partner who pairs exceptional administrative expertise with the strong written communication skills necessary to represent our leadership at the highest level.

What a day in the life looks like?

Core Team Support & Administration

• Administrative Excellence: Serve as the primary administrative point of contact, managing complex calendars, scheduling internal and external meetings, and preparing necessary materials.
• Coordination: Proactively manage and coordinate team workflows, ensuring smooth operations by tracking dependencies, following up on outstanding tasks and tracking to key deliverables.
• Financial Processing: Accurately process and reconcile expense reports, invoices, and other financial documentation.

Presentation & Document Formatting

• Presentation Formatting: Leverage your skills in Google Slides to update and refine existing templates, focusing on innovative layouts and compelling designs that align with the team’s brand identity and create a stronger visual impact.
• Document Refinement: Assist in formatting and refining reports, proposals, and documents using Google Docs and Sheets to ensure high standards of quality and presentation.

Communication & Content Support

• Communication Management: Draft and proofread documents ensuring accuracy, professionalism, and adherence to company standards.
• Information Flow: Manage and maintain shared document repositories (e.g. shared drives, team sites).

About You

Key Skills & Experience

• Experience: 4+ years of experience in a EA or team support role is essential.
• Experience using AI to improve efficiencies and effectiveness is desired
• Administrative Acumen: Exceptional organizational skills, meticulous attention to detail, and a proven ability to manage multiple complex priorities under deadline.
• Communication: Strong written and verbal communication skills, including excellent proofreading abilities and a professional tone.
• Technology Proficiency: Strong proficiency in Google Workspace (Docs, Sheets, and Slides). While expertise in Slides is not required, the ability to effectively use templates and format content is necessary.
• Proactive Attitude: A resourceful, solution-oriented approach to supporting team needs and anticipating challenges.

Here’s a taste of what TEG offers: 

• Complimentary event tickets
• Birthday and volunteering leave
• Wellbeing discounts & flu vaccinations
• Paid parental leave & free employee support (EAP)
• Global rewards and recognition
• Learning, development & career pathways
• A diverse, inclusive, and passionate team

Equal opportunities

TEG are an equal opportunity employer committed to embrace diversity, respect, and care for our people and communities. 

If there are any adjustments that need to be made to ensure you have a fair and equitable experience in our recruitment process, please advise us when scheduling your interview. 

*Only direct applications will be considered. No recruiters please*