TechBar Analyst

Job Description:

POSITION OVERVIEW

The TechBar Analyst provides high-quality, customer-focused IT support within a modern workplace, acting as a key point of contact for end users.

This role combines strong technical capability with proactive engagement to enhance user productivity and experience, while ensuring alignment with ServiceNow-based service management practices.

KEY RESPONSIBILITIES

• Deliver front-line TechBar support with a strong customer service focus
• Resolve incidents and service requests efficiently
• Proactively assist users and identify improvement opportunities
• Support devices, mobility, collaboration tools, and meeting room technologies
• Assist with device setup, provisioning, and refresh activities
• Manage tickets within ServiceNow ensuring accurate updates
• Maintain high-quality records and data integrity
• Promote secure, modern workplace practices
• Follow ServiceNow workflows and ITIL-aligned processes
• Collaborate with broader IT teams
• Maintain a clean and professional TechBar environment

KEY CAPABILITIES AND BEHAVIOURS

• Proactive and solutions-focused mindset
• Strong customer service orientation
• Positive energy and professional presence
• Clear communication skills
• Modern workplace awareness
• Ownership and dependability
• Team collaboration
• Adaptability in fast-paced environments

SKILLS AND EXPERIENCE

• Experience in end-user or TechBar support
• Strong troubleshooting skills
• Microsoft 365 and collaboration tools experience
• ServiceNow or ITSM tool usage
• Understanding of device lifecycle
• Basic ITIL knowledge
• Customer service experience

PERFORMANCE OUTCOMES

Success is demonstrated through consistent service quality, strong user experience, timely resolution of issues, and effective adherence to ServiceNow processes.

We are an Equal Opportunity Employer  

DXC is proud to be an equal opportunity employer, and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge.  

Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities. 

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.