Technical Account Manager Data Centres

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

About this opportunity

We have an exciting new role as a Technical Account Manager (TAM) – Data Centres. This role will be the primary technical interface between Johnson Controls and key Data Centre customers across the Pacific region. The TAM provides deep technical leadership, solution stewardship, and architecture governance across the allocated solutions portfolio.

A core element of the role is supporting the Strategic Account Manager (SAM) to drive commercial growth. The TAM brings technical credibility, early-stage design influence, and subject-matter expertise that strengthens Johnson Controls’ commercial strategies, shapes customer decision-making, and identifies technical pathways that open new business opportunities.

Operating within a matrixed organisation, the TAM aligns technical, commercial, and delivery stakeholders to ensure Johnson Controls solutions are positioned, designed, and delivered to meet customer requirements and win in a competitive market.

• Act as the trusted technical advisor for assigned data centre customers

• Own technical solution design, system architecture alignment, and risk mitigation across opportunities

• Support sales pursuits through strong technical positioning, pre-RFP influence, and Basis of Design development

• Ensure technical consistency, compliance, and differentiation across Johnson Controls’ controls, BMS, thermal, and integrated solutions portfolio

• Enable and accelerate commercial outcomes by partnering closely with Strategic Account Managers

Technical Account Leadership

• Serve as the primary technical interface for hyperscalers, colocation operators, consultants, and EPC partners

• Build strong relationships with technical and engineering stakeholders within customer organisations

• Maintain deep understanding of customer standards, design preferences, and infrastructure strategies

Solution Design & Architecture Governance

• Lead technical solution development across Thermal Solutions

• Ensure alignment to customer requirements, global standards, and Johnson Controls architectures

• Own technical integrity, system integration design, and solution performance outcomes

• Identify and mitigate technical risks across all stages of the opportunity lifecycle

Early Engagement & Design Influence

• Drive early engagement with consultants, designers, and project stakeholders to influence outcomes

• Lead Johnson Controls’ input into Basis of Design (BoD), specifications, and technical standards

• Position Johnson Controls solutions within design frameworks to maximise win probability

• Maintain pre-RFP visibility and influence project direction before formal procurement

Opportunity & Technical Sales Support

• Partner with Strategic Account Managers to support major pursuits from early-stage through award

• Develop compelling technical value propositions aligned to customer needs and commercial strategy

• Contribute to win strategies including solution positioning, differentiation, and technical storytelling

• Support preparation of high-quality technical submissions, proposals, and presentations

Market & Domain Expertise

• Maintain strong technical expertise across data centre infrastructure including cooling, controls, and integration

• Stay current with industry trends including AI-driven workloads, high-density cooling, and sustainability requirements

• Translate emerging technologies into practical, customer-relevant solutions

Cross-Functional Collaboration

• Coordinate with engineering, product, sales, and operations teams to align solutions and strategies

• Support project handover to delivery teams ensuring technical clarity and continuity

• Work across regional and global teams to ensure consistent technical standards and messaging

Pipeline & Technical Governance

• Support pipeline development with technically qualified and strategically aligned opportunities

• Ensure technical accuracy and quality within CRM, proposals, and documentation

• Maintain compliance with Johnson Controls technical, safety, and governance standards.

What we are looking for

• Bachelor’s degree in Electrical, Mechanical, Electronic, or Controls Engineering, or equivalent.

• 10+ years’ experience in technical sales of controls, BMS, automation, or integrated building systems, supporting data centre or mission‑critical environments.

• Deep technical knowledge of data centre controls architectures, HVAC/cooling systems, integration, resilience, and operations.

• Experience operating within a matrix organisation, aligning regional and global technical, commercial, and delivery teams.

• Strong strategic and technical account management capability with multi‑level stakeholder engagement.

• High discipline in CRM and long‑cycle pipeline management (Salesforce preferred).

• Self‑driven and resilient, effective in complex, high‑value technical sales environments

If you are interested in this role, please click the Apply now button.

JCI’s Diversity & Inclusion 

Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers’ vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate. ​​​​​​ Our D&I mission elevates each employee’s responsibility to contribute to our culture. It’s through these contributions that we’ll drive the mindsets and behaviours we need to power our customers’ missions. You have the power. You have the voice. You have the culture in your hands