Technical Advisor

• Permanent full-time position
• Newcastle CBD locations
• Flexible working and hybrid work environment
• Provide a high level of technical expertise and leadership to the WA Workers Insurance business

About the role:

We are seeking a Technical Advisor to provide technical leadership, coaching, and specialist support across our Workers Compensation Claims teams.  

As a subject matter expert, you will provide legislative guidance, support complex claim strategies, partner with external legal providers, and mentor Claims Advisors through coaching and technical support. You will play a key role in delivering positive customer and business outcomes while promoting best practice and consistency across claims teams.  

What you’ll do:

• Provide expert advice on legislation, procedures, and claim strategy
• Manage complex Workers Compensation claims, providing strategic oversight and technical direction
• Work proactively with external legal providers to progress claims efficiently and optimise outcomes
• Coach and mentor Claims Advisors through technical guidance, capability development, and best-practice support
• Collaborate with leaders and stakeholders to improve claim outcomes, drive consistency, and strengthen technical capability across the business.  

 What you’ll bring:

• Demonstrated experience managing Workers Compensation claims, including exposure to complex or litigated matters
• Strong knowledge of Workers Compensation legislation and claims management practices
• Experience providing technical guidance, coaching, and influencing claim strategy and outcomes
• Excellent stakeholder management, communication, and negotiation skills
• Strong analytical, problem-solving, and decision-making capability
• Ability to balance technical expertise with mentoring and support for broader claims teams.  

What we can offer:

• A range of flexible working and leave options, including 20 weeks paid parental leave, 4 weeks paid secondary carer parental leave and unlimited paid emergency response leave
• Discounts and offers on a range of retail favourite stores as well as insurance products
• Give back to our communities with payroll giving, donation matching and paid volunteer leave
• Invest in your brighter future with ongoing study support and career development programs; and
• Prioritise your work/life balance with our robust employee assistance program and dedicated employee council

Employee benefits | Suncorp Group

 At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

For support, adjustments or more information please contact [email protected]