Technical Claims Advocate

Company:

Marsh

Description:

We are seeking a talented individual to join our Energy & Power and Casualty Team at Marsh Risk as a Technical Claims Advocate working in our Sydney, Melbourne or Brisbane office.  This is a hybrid role that has a requirement of working at least three days a week in the office. 

Technical Claims Advocate

We will count on you to:

• Provide detailed threshold coverage analysis and strategic advice on incident response and claim notification for complex claims.

• Perform factual analyses of new incidents to identify issues of characterization, coverage, exclusions and to develop strategies that optimize client outcomes.

• Deliver point-in-time reviews and tailored claim strategies that guide and reassure clients and internal teams.

• Manage urgent, media-sensitive or litigated large-loss matters, formulating action plans to minimise client loss and maximise insurance coverage.

• Support claims operations advisors and attend meetings with insurers, clients and legal counsel; participate in post-loss meetings and contribute to RFPs and marketing materials.

What you need to have:

• Strong background in insurance with hands-on claims experience across ISR, Contract Works and Casualty / Liability lines of business

• Excellent verbal and written communication skills and a strong customer-service orientation.

• Proven ability to coordinate and maintain productive relationships with brokers, claim handlers, underwriters, external experts and legal counsel.

• Ability to work autonomously, prioritise multiple work streams, and provide mentorship/support to operations staff.

What makes you stand out:

• Prior experience handling complex claims lines and large-loss or litigated matters.

• Experience working with overseas offices and managing cross-border or multi-jurisdictional claims.

• Experience contributing to RFPs, marketing materials or business development activities.

• A proactive, continuous-improvement mindset and a strong client-centered approach.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

About Marsh:

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencing of employment.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.