Technical Lead - Dynamic 365 CRM

Must Have Skills
Dynamics CRM
copilot
Business Process Flows

Nice to have
skills

Experience
with Dynamics 365 Sales, Customer Service, or Field Service modules.

Experience
with Copilot Studio and AI Builder.

Experience
in enterprise-scale CRM implementations.

Detailed Job Description

Key Responsibilities

• Design, develop, and customize Microsoft Dynamics 365
  CRM solutions.
  
• Develop and maintain plugins, custom workflows,
  custom actions, and business process flows.
  
• Create and customize forms, entities, views,
  dashboards, and security roles.
  
• Develop client-side scripting using JavaScript and
  TypeScript.
  
• Build integrations with external systems using REST
  APIs, Web APIs, Azure Services, and .NET technologies.
  
• Develop Power Automate flows and Power Apps
  solutions.
  
• Work with Azure Functions, Logic Apps, Service Bus,
  and API Management for integrations.
  
• Participate in requirements gathering, solution
  design, development, testing, and deployment.
  
• Troubleshoot and resolve application issues and
  performance bottlenecks.
  
• Collaborate with business analysts, solution
  architects, and stakeholders.
  
• Follow best practices for CRM development, security,
  and deployment.
  

Required
Technical Skills

Microsoft
Dynamics 365

• Dynamics 365 CRM / Customer Engagement (CE)
  
• Customizations and Configurations
  
• Plugins, Custom Workflow Activities
  
• Business Rules and Business Process Flows
  
• Ribbon Workbench / Command Bar Customization
  
• CRM Security Model
  

Development
Skills

• C#, .NET Framework/.NET Core
  
• JavaScript, TypeScript
  
• HTML5, CSS3
  
• Dynamics 365 SDK
  
• Web API and OData
  

Power
Platform

• Power Apps
  
• Power Automate
  
• Dataverse
  
• Power Platform Administration
  

Integration
Technologies

• REST/SOAP APIs
  
• Azure Functions
  
• Logic Apps
  
• Service Bus
  
• Azure API Management
  
• SSIS (optional)
  

Database

• SQL Server
  
• FetchXML
  
• Query Expressions
  

DevOps

• Azure DevOps
  
• Git Source Control
  
• CI/CD Pipelines
  
• Solution Deployment Management
  

Preferred
Qualifications

• Bachelor's Degree in Computer Science, Engineering,
  or related field.
  
• Microsoft Dynamics 365 certifications are preferred.
  
• Experience with Agile/Scrum methodologies.
  
• Knowledge of Azure cloud services.
  

Preferred
Certifications

• Microsoft Certified: Dynamics 365 Customer Service
  Functional Consultant
  
• Microsoft Certified: Power Platform Developer
  Associate (PL-400)
  
• Microsoft Certified: Power Platform Solution
  Architect Expert
  

Key
Competencies

• Strong problem-solving skills
  
• Excellent communication skills
  
• Stakeholder management
  
• Team collaboration
  
• Analytical and troubleshooting abilities
  

Nice
to Have

• Experience with Dynamics 365 Sales, Customer Service,
  or Field Service modules.
  
• Experience with Copilot Studio and AI Builder.
  
• Experience in enterprise-scale CRM implementations.
  

Minimum years of experience
8-10+ years