Technical Manager - Eligibility

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it's our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people's lives. It takes empathy, precision, and a strong sense of partnership-and that's exactly what you'll find here. We're a team of fast-paced fixers, empathetic experts, and outcomes drivers - people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and individuals move forward with confidence. Here, you'll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you're here, you're part of something bigger. You're part of a team that shows up, stands together, and leads with purpose.

Overview

As a Technical Manager in our Eligibility team, you will support the eligibility function in a variety of ways including undertaking Post Decision Reviews (PDR's), liaising with stakeholders by providing clear technical advice on initial liability decisions whilst also providing technical support to our broader eligibility officer group. In this technical leadership position, you will be responsible for reviewing, drafting and endorsing your own decisions and at times whilst also supporting our Eligibility Entitlement Specialists with Day 28 Decision Endorsements on an as-needs basis

This is an opportunity where you will be able to put your problem solving, investigative and technical skills to use each and every day - no two claims are the same! You will be joining a team dedicated to continuous improvement and providing opportunities to its people - it is an exciting time to join the Eligibility team at GB!

How you'll make an impact

Your responsibilities will include:

• Being responsible for the Post Decision Review (PDR) process as part of the overall Eligibility function by reviewing decisions and drafting, reviewing and issuing notices
• Determining liability for claims of a complex nature within the designated 28-day claims determination timeframe
• Acting as a technical reference point for other team members, such as Eligibility Officers, by providing technical advice and mentoring with a view to increase capability and reach the right outcome for Injured Workers and Employers as well as the Work Cover scheme in Victoria
• Collaborating with other claims departments such as our Legal, Technical, and Dispute Resolution teams to deliver sustainable and well-informed decisions that are supported by holistic reviews based on input and advice by our broader teams of claims experts
• Reviewing and endorsing Date of Injury for new claims received into Eligibility team
• Providing support to Eligibility Entitlement Specialists during busy periods by assisting with endorsement of final liability decisions relating to work cover claims
• At times, supporting with issuing of notice pertinent to reallocated claims with decisions due where Eligibility Officers require extra support

About you

We're looking for a Workers Compensation expert who also has:

• High level of workers compensation claims experience or demonstrated experience in a similar role is essential to your success (ideally in Eligibility, however all areas of Workers compensation will be considered)
• Experience in client service role
• Knowledge of general business and administrative practices
• Excellent knowledge and application of the Accident Compensation Act, Workplace Injury Rehabilitation and Compensation Act 2013
• High level of analytical skills, attention to detail, and critical thinking
• Coaching and mentoring skills and experience
• A motivated disposition, with a passion for delivering quality outcomes for your customers

What we can offer you:

• Competitive Salary: Attractive remuneration packages with flexible work arrangements, including Work from Home options.
• Paid Leave: Reproductive leave and Generous Paid Parental Leave and reproductive leave to support your family needs.
• Supportive Environment: A friendly, flexible, and inclusive working environment with great team support and rewarding opportunities.
• Career Growth: Exciting career advancement prospects as our company continues to grow.
• Ongoing Education: Continuous education and development opportunities through external and internal programs.
• Recognition and Support: Service recognition awards and employee assistance programs for you and your immediate family members.
• Wellbeing Focus: A commitment to your wellbeing through our peer support program, corporate health insurance discounts, and wellness programs.
• Additional Benefits: Access to additional purchased leave, novated leases, and the Gallagher Rewards Program, which includes discounts and cash-back offers from hundreds of retailers.
• Birthday club: Enjoy a day off during your birthday month as a gift from GB

To apply

If this sounds like your new career- we want to connect! Click on Apply now!

To be considered for this opportunity you must have right to live and work in Australia when applying.

Agency applicants will not be considered for this position.

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.