Technical Report Writer

Hitachi Construction Machinery Australia (HCA)is a global brand providing a variety of machinery for the Construction, Mining, and Forestry industries. At the heart of HCA’s trusted and reliable equipment lies a team of talented and dedicated people committed to providing industry-leading machinery and solutions.

The Opportunity

HCA’s Muswellbrook branch has an exciting opportunity for aTechnical Report Writer. The main focus of the role is to compile detailed technical reports relating to our re manufactured components for internal and external customers. As a Technical Report Writer, you will:

• Conduct failure investigations for Reman components with the support of the product support team.
• Create technical reports for warranty claims.
• Develop and update report templates to industry standards.
• Maintain records related to component failure mode data and monitor failure trends.
• Collaborate with internal teams to gain an in-depth technical understanding of the relevant Hitachi Reman product and customer expectations.

Skills & Experience

To be successful in this role, you will have:

• Relevant mechanical trade or engineering qualifications.
• Excellent report writing ability, including sound knowledge of Failure Analysis processes.
• A good understanding of manufacturing processes within engineering and Earthmoving industries will be advantageous.
• Excellent communication skills and intermediate to advanced computer skills, including MS Word & Excel.

Additional Considerations

We understand that candidates from diverse backgrounds bring unique perspectives and skills. Therefore, we encourage applications from individuals with:

• Engineering Degrees or Related Qualifications : We welcome candidates with formal engineering education, as their expertise aligns well with the technical aspects of this role.
• Warranty Background : Individuals with experience in warranty management or warranty-related roles will also be considered. Their understanding of quality control and customer satisfaction is valuable.

Benefits

• Competitive salary package with the potential to earn bi-annual bonuses .
• Sponsorship is available for successful applicant.
• Orange Benefits : Enjoy discounts from a variety of major retailers available to employees, their families, and friends.
• Discounted health insurance premiums & access to the Employee Assistance Program (EAP).
• Supportive management that values your input in finding new and improved ways to achieve success.
• Continuous training and upskilling with access to the latest technologies.

Diversity Statement

At Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people. We are an equal opportunity employer, do not discriminate on any basis, and whole-heartedly value diversity at our company.