Number of Applicants
:000+
Reporting to the Technical Team Lead, the Technical Services Officer plays a pivotal role in providing technical service support across our regional network
Experienced Technical Services Officer (IT Support Technician)
Location: ideally Armidale NSW although other centres, particularly NSW regional centres, will be considered
The Role
Reporting to the Technical Team Lead, the Technical Services Officer plays a pivotal role in providing technical service support across our regional network.
Responsibilities include the installation and configuration of hardware and software, providing detailed remote IT support to staff across our regional office locations, analys is and rectification of faults, logs, and issues, finding fixes, workarounds, and root cause analysis by troubleshooting while providing exemplary customer service.
Must be technically capable in a corporate environment and a self-starter with strong organisational and customer service skills. Travel throughout our regional network may be required from time to time, as you will join our On-Call roster once you’re up to speed.
Keeping up-to-date documentation on infrastructure, applications, processes and assets will also be a crucial aspect of your role.
About you
We're seeking an experienced individual at L3 Technical Support, with highly developed technical and interpersonal skills, eventually able to mentor and train L1 and L2 junior colleagues.
To be successful in this role, you will have the following:
Essential Technical Skills required for this position:
To Apply
If you're ready to take the next step in your career and join a passionate team dedicated to serving our community, then we want to hear from you! Apply now by submitting your CV and cover letter.
View a copy of the Position Description HERE
Regional Australia Bank is a customer owned Bank committed to supporting Regional Australia. With 36 branches currently across regional NSW, including the New England North West, Central West, Mid North Coast and Greater Newcastle regions, Regional Australia bank keeps its offices and call centres local. With head offices in Armidale and Port Macquarie, and multiple regional call centres reaching Coffs Harbour, Tamworth, Newcastle, and Dubbo, as well as our branch network, we've proudly created more than 250 jobs for people from regional NSW.
You must be either Australian citizen or a holder of an Australian Permanent Residency Visa to apply for this position.
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