Technical Services Specialist Graphics Solutions, ANZ

ABOUT AVERY DENNISON

Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible™ products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. We design and develop labeling and functional materials, radio-frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2024 were $8.8 billion. Learn more at www.averydennison.com.

AVERY DENNISON IS PROUD TO BE CERTIFIED GREAT PLACE TO WORK IN AUSTRALIA, CHINA, INDIA, INDONESIA,  SINGAPORE, THAILAND AND VIETNAM, AND RECOGNIZED AS ONE OF THE BEST COMPANIES TO WORK FOR IN ASIA IN GREATER CHINA AND VIETNAM.

ABOUT YOUR ROLE:

Be integral to the Technical Services function for Australia & New Zealand by driving customer-focused value-added services, which include Automotive Colour Change and Fleet Application courses, Paint Protection Film Training Courses and Installation problem-solving. Customer warranty support and internal/external training programs that align with our local business strategy. Regular interstate and occasional international travel is required.

You will be responsible for the Technical Support of the Avery Dennison & Mactac brands for the Australian and New Zealand countries. Product segments include Sign, Automotive, Reflective, Screen, Digital Print & Window Films. Be a part of the team delivering world class training & testing from our dedicated Training & Innovation Centre.

Key Accountabilities:

• Deliver proactive Technical Services to the Australia & New Zealand Graphics Solutions business 
• Deliver value-added programs & training for the sales organisation, distributors, converters, installers and end users.
• Actively support the Avery Dennison ICS Warranty Program by qualifying and issuing ICS Warranties in Australia and New Zealand for programs identified by sales and marketing staff
• Support the implementation and certification of the Certified Installer and Partner Program Network throughout ANZ
• Deliver market-leading application workshops, providing up-to-date and relevant content and practical skills to users of Avery Dennison products
• Undertake and deliver on objectives for special new product introduction, application and research projects as required
• Assist when required in qualifying raw materials & new products by understanding customer needs and evaluation (VOC) for locally, regionally or globally manufactured products
• Work closely with global R&D teams and Quality Teams to help develop new products and problem-solve issues
• Actively build and maintain relationships with approved OEMs and equipment partners.
• Review and produce technical documentation for Australia; Including Product Data Sheets and Instructional Bulletins
• Recommend processes and procedures for Technical support for distribution and converter customers in conjunction with Technical Services, Sales & Marketing teams
• Produce monthly, quarterly and annual reports in relation to technical activities.
• Joint field calls with the Commercial sales team to help deliver incremental business through targeted share-gain programs 
• Maintain professional and regular contact with Divisions overseas in North America, Europe and the Asia Pacific to ensure relationships and information flow

What we will be looking for in you:

You will be confident, energetic, charismatic, and have an aptitude for learning, with the ability to analyse a situation and think laterally on the fly. Be able to understand a project brief and develop a strategy for completion in the most efficient manner.

You will create an atmosphere of partnership with team members, key converters and distributors whilst working in alignment with the Avery Dennison company values. You will need to be able to work remotely and unsupervised, ensuring key metrics are met and projects are completed on time.

Essential Technical Skills:

• Technical background and seven (7) years of industry experience in the areas of: 
  • Paint Protection Film (PPF) and Automotive Window Films (AWF) 
  • Fleet and custom vehicle wrap application techniques 
  • Digital inkjet and computer-cut production processes - experience is highly desirable 
• General business process understanding, with a knowledge of the links between customer orders, production planning and manufacturing, and customer delivery
• A relatively sophisticated level of computer skills, with strong preference being given to candidates with experience in the following environments: Google Suite, Windows & Microsoft Office
• Experience in representing and or working within a manufacturing or industrial environment
• Exposure to and or working collaboratively with Technical / Sales / Marketing / Operational and Management teams
• Ability to present highly technical information to large groups in an efficient manner. 

MORE FEATURES OF WORKING AT AVERY DENNISON

Join our growing business Australian business, and benefit from our global leadership and scale to deliver exciting solutions in retail, logistics and food. Work cross-functionally to develop your skills and grow your career in this sustainable and innovative business.

• Employee Assistance Program for all staff and their families
• Onsite Gym & Wellness Room (Melbourne) 
• Free EV Charging for employees (Melbourne) 
• Great place To work certified which includes Birthday day off, Volunteering leave and a wide range of wellness opportunities.
• Training and Development Opportunities
• Salary Packaging Options 
• Competitive Salary and Annual Bonus
• Joining a Global Industry Leader there is a wide range of transfer and promotion opportunities both locally and abroad 

AVERY DENNISON IS AN EQUAL EMPLOYMENT OPPORTUNITY PROVIDER

All your information will be kept confidential according to EEO guidelines. At Avery Dennison, people are at the heart of what we do. We promote and encourage a diverse and inclusive workplace where everyone can be their best.