Technical Support Analyst - Fast Hire

About your next workplace - Nexigen Digital

We are Australia’s largest privately-owned group of online service providers, which includes brands such as VentraIP, Synergy Wholesale, and Digital Eagles.

Every day our all-Australian team deliver exceptional service and outstanding technical support to our 250,000+ customers who choose us for their domain names, website hosting and digital marketing.

Over the past fourteen years, we have been constant game-changers, industry innovators, award winners, and community leaders - and now is your chance to join our team.

The position

As a Technical Helpdesk Engineer, you will be a valued member of the front-line team who assists our customers with their technical questions.

An average day may include any or all of the following tasks:

• Answering calls, live chats, and/or emails from customers
• Performing Linux and cPanel server administration and troubleshooting
• Diagnose issues with domain names
• Monitor and respond to service alerts

This is a permanent full-time position on a 24/7 rotating roster with five weeks of annual personal leave and two weeks of sick/carers leave.

The right person (is it you?)

As this is usually an entry-level position, previous experience is not a requirement as we provide six weeks of comprehensive training to successful candidates.

To be the best in this role we are looking for people with the following attributes:

• A passion for technology (cyber security, gaming, PC building, etc.)
• The ability to absorb information and learn quickly
• Efficient problem-solving skills
• A positive attitude towards our customers and service delivery
• Attention to detail

Any previous experience in the following areas would be highly regarded:

• cPanel (WHM)
• Domain names
• DNS
• CloudLinux and CageFS
• KVM virtualisation

The benefits of working with the Nexigen Digital team

Aside from being awarded “Employer of Choice” in the Australian Business Awards, we are often referred to as the Google of South-East Melbourne thanks to our unique facilities and team culture, and a top-down mandate to take care of the people who take care of our customers.

Some of the complimentary perks include:

• A weekly selection of delicious meals is prepared in our on-site kitchen for breakfast and lunch
• A fully-stocked snack bar featuring an assortment of chips, chocolates, nuts, protein bars and fresh fruit
• A drink fridge loaded with an assortment of soft drinks, juices and water
• A fully equipped private gym with access to our personal trainer
• Barista-made coffee and tea are delivered to your desk
• A team wellness centre featuring an 85” 4K TV, loads of streaming services, and multiple gaming consoles
• A Wheel of Rewards for recognising outstanding contributions to the company
• An on-site salon where our resident barber and stylist provide free haircuts on a regular basis
• Regular social events with your team and the whole company
• And the best end-of-year celebrations of any company in our industry!

We actively encourage training and upskilling for personal development and will fund courses that have a beneficial impact on the business.

Please note that due to strict security requirements the successful applicant will be required to complete a National Police Check as a condition of employment.

If this sounds like you, submit your application today and we look forward to speaking with you soon.