Technical Support & Professional Services Manager (m/f/d)

YOUR RESPONSIBILITIES

•  You lead and manage the Technical Support and Professional Services engineering team in the APAC region in alignment with the Manager Customer Success, APAC.
• You take ownership of the successful coordination and delivery of technical support and professional services, including project management, commissioning, and training activities; including configuration, testing and validation at customer site for Riedel portfolio and 3rd party products.
• You engage in customer relationship and Customer Success initiatives, particularly for Service Level Agreement (SLA) customers, ensuring high service quality and long-term partnerships.
• You manage and resolve customer technical escalations in close collaboration with Sales and Customer Success Management teams.
• Engage in new product introduction (NPI) technical training to identify areas of support requirements and processes.
• You collaborate with Sales and Pre-Sales teams on technical response sections for RFP/RFI tenders and contribute market insights on industry trends and competition.

• You represent the company at customer-facing engagements and industry events such as trade shows, panels, and key market events.

WE OFFER

• Life and Work balance through our flexible working time system including mobile working in a hybrid model
• Career booster with numerous individual development and training opportunities
• Diversity is very important to us, at RIEDEL we focus on an open working atmosphere, inclusion is part of our Culture - it is about the people and their personality that matters

We’re contributing to your career development. We’ll encourage you to try new roles and experience new settings. By helping our people to reach their potential, we frequently support them to find skills they never knew they had, or make career moves they never thought possible.