Technical Support Engineer

For more than 50 years, ENSCO has been providing leading-edge engineering, science and advanced technology solutions to governments and private industries worldwide.

ENSCO prides itself in creating and applying advanced technologies for mission success. We provide systems engineering, integration, and advanced technology services to transform the future safety, security, and resiliency of critical missions on the ground, in the air, in space, and in the information systems that connect these domains.

Learn more about ENSCO.

Position Description

ENSCO Rail Australia Pty Ltd is seeking a Technical Support Engineer to join their team located in Belmont, Western Australia, in support of the ENSCO Rail high-speed, real-time track inspection systems supplied to the international railway market. This position requires a self-motivated, multi-talented person to work both in the office and in the field. The position will suit someone with a background in a service and support role for instrumentation and measurement systems who is interested in, or already works in, the rail industry. Suitably motivated graduate engineers would also be considered for this position.

Responsibilities will include, but are not limited to:

• 
  

  Conduct work between various domestic and international customer sites (up to 50% of the time) and the ENSCO Rail Australia office in Belmont, Perth

  
  


• 
  

  Provide field service and support including equipment installation, calibration, troubleshooting, configuration, maintenance, and repair of specialized measurement equipment on railway vehicles

  
  


• 
  

  Carry out the assembly, test, debug, and repair of electronic hardware, cables, component chassis wiring, sensor assemblies, and associated computer equipment

  
  


• 
  

  Install and configure computer hardware and software

  
  


• 
  

  Provide routine analysis of measurement data and generate customer reports

  
  


• 
  

  Manage phone and email technical support inquiries (Helpdesk) from ENSCO's office in Perth

  
  

Qualifications Required:

• 
  

  Bachelors degree in Electronics or Electrical Engineering, or equivalent with 3+ years of relevant experience in a service/support role

  
  


• 
  

  Excellent written and verbal communication skills

  
  


• 
  

  Ability to:

  
  
  
  
  • 
    

    Effectively communicate with customers by telephone, email, and in person

    
    
  
  
  • 
    

    Diagnose and resolve system problems, following up as needed to a satisfactory resolution

    
    
  
  
  • 
    

    Work independently and safely in a rail environment at customer sites

    
    
  
  
  • 
    

    Understand electrical and mechanical drawings and procedures

    
    
  
  
  • 
    

    Carry out the installation of electro-mechanical equipment using basic hand/power tools

    
    
  
  
  • 
    

    Install, configure, and test ENSCO and 3rd party software on Windows and Linux platforms

    
    
  
  
  • 
    

    Configure computer systems, software, and networks

    
    
  
  
  • 
    

    Effectively use electrical test equipment (e.g., multi-meters, oscilloscopes) for testing and troubleshooting equipment to component level

    
    
  
  
  • 
    

    Balance deliveries and support for multiple customers with minimal supervision

    
    
  
  
  • 
    

    Meet the occupational medical requirements for a safety-critical rail worker

    
    
  
  
  • 
    

    Work 12-hour shifts as necessary when on field assignments

    
    
  
  
  
  


• 
  

  The selected candidate may be required to submit to fingerprinting, drug screening, and additional background investigations in connection with this position

  
  

Qualifications Desired:

• 
  

  Experience with optical and inertial sensors

  
  


• 
  

  Experience with relational databases such as MySQL and MS SQL

  
  


• 
  

  Experience with ETL and data warehouse concepts

  
  


• 
  

  Previous rail experience preferable

  
  

Required Certifications: None
U.S. Citizenship Required: No
Security Clearance Required: None
Employment Type: Regular Full-time
Background Check Type: 7 Year Pre-Employment
Drug Screen Required: None
Position Contingent Upon Contract Award: No

REAL ID Requirement

This position may require the ability to access to U.S. federal facilities. In accordance with the Department of Homeland Security’s enforcement of the REAL ID Act, as of May 7, 2025, individuals must present a REAL ID-compliant form of identification or an acceptable alternative to gain entry. For a list of acceptable forms of identification, please click here.

Benefits

At ENSCO, a positive working environment and a competitive salary are only part of the reason for choosing a career here. We offer a comprehensive benefits package that creates a stimulating and supportive environment where you can thrive - visit ensco.com/careers/benefits to learn more.

Export Control and Licensing

This position may involve access to technology or technical data that is controlled under U.S. export control laws and regulations and the release of which to a non US person may require an export license from the U.S. Government.

Privacy

Your data privacy is important to ENSCO. Please click here to view our privacy policy. California residents can click here to view your California privacy rights.

EEO Statement

ENSCO, Inc. and its wholly owned U.S. subsidiaries are Equal Opportunity Employers– veterans, disability