Technical Support Officer

Our collaborative culture sets us apart. We help experts become true specialists and provide the long-term structure and platform to accelerate their success.

We are looking for a highly organised Technical Support Officer to join our National IT team based in the Brisbane CBD. Reporting into the Service Desk Manager, this role will be the face of IT in Queensland for Colliers and will be responsible for providing excellent customer service to all offices within the QLD business in an efficient, personal and professional manner.

Some of the key responsibilities in this role include:

• Identifying and proactively resolving IT issues, primarily for the Brisbane CBD, Engineering & Design & Gold Coast offices
• Providing first and second level hardware and software support
• Adhering to all processes and documenting procedures accordingly
• Making recommendations on upgrades and replacements when necessary
• Proactively building the IT brand via local delivery of customer facing technology initiatives
• Involvement in IT projects

Some of the key technologies that this position will be supporting are:

• Windows 10 and Windows 11
• MS Office 365 – Outlook, Excel, Word, PowerPoint, One Note, One Drive, SharePoint
• Citrix
• MS Teams
• Audio and Visual (conferencing)
• SCCM and Intune

To be successful in this role you will have:

• Tertiary qualifications with demonstrated working experience in a sole IT customer support role within a corporate office environment
• A minimum of 3-5 years’ experience in similar IT support roles
• Be organized, with the ability to work autonomously with a busy and varied workload
• Strong customer/client focus with excellent communication skills
• Experience with hardware lifecycle management would be an advantage
• Experience in working with Microsoft applications and a working knowledge of networks
• Experience of building business relationships and servicing senior level management
• Ability to confidently deliver any information session or training as required
• ITIL V3 certification essential and V4 desirable
• Windows 11 and Intune desirable

This is an autonomous role which is supported by a wealth of experience from the regional IT team. If you are seeking a varied role within a large corporate environment in which to grow your IT career, then this is the role for you. 

Apply now or for further information contact Kate Dobbie, Associate Director, Careers for a confidential discussion.

Please be advised that applications will only be accepted directly rather than via recruitment agencies.