Telephone Enquiries & Reception (Employment & Family Law)

This is a paralegal & receptionist role dealing with new legal enquiries. 

This role primarily involves taking employment & family law enquiries from individuals who are experiencing difficulties at work, have lost their job or going through a divorce. 

This is a full-time position 

About the Role

You will be responsible for the following duties:

• Responding to client enquiries by telephone and email.
• Speaking to clients by telephone to identify their issues and how we can help (including undertaking initial legal analysis).
• Booking appointments.
• Customer service to clients.
• Reception/admin duties including managing electronic client files and lawyer diary entries.
• On-the-job legal training will be provided.

About You

The ideal candidate will:

• Be able to work full-time
• Previous experience in customer service or office environment roles.
• Preferably (but not required)  have some legal training or experience.
• Must be able to learn legal concepts quickly.

Legal Matters 

You will be involved with enquiries relating to largely employment law and some family law. Examples of legal issues you will be dealing with include:

• Unfair dismissals
• Redundancies
• General Protections (discrimination based on race, gender, sexual orientation, maternity leave etc)
• Performance Management
• Family law matters such as consent orders, parenting matters, binding financial agreements, property division matters.

Questions When Applying

When applying please answer these 3 questions:

What experience/training do you have:

1. Employment law or HR?
2. Family law?
3. Customer services /reception roles?