Telephone Fundraiser

Warm Calling, Customer Service.

MonDial Telephone Fundraising, North Sydney.

$31.23 per hour + flexible start and finish times.

Offering casual positions that includes a minimum 25 hour working week.

Working from our office in North Sydney.

Previous fundraising or call centre experience is not required. We are looking for people who are strong communicators already. We are looking for people who can hold a conversation and engage with people over the phone.

Your responsibilities would include

• Making outbound calls to donors who support our charities we work with.

• Using our Contact Centre solution to make calls and accurately manage data for our charities.

• Working effectively and part of a team in a contact centre environment.

• Achieving customer service KPI’s around productivity and quality.

Supportive training is provided in our induction program so when you come out of training and into the phone room, you feel excited and ready to make calls. We celebrate and welcome diversity and often share best practices amongst fundraisers. This inspires creativity and a thirst to learn more about what we do. Most importantly, you'll be representing charities that aim to advance education, welfare of animals, protecting our environment, advancing health and providing humanitarian aid.