Tenancy Manager

Salvation Army Housing WA provides a range of community housing services throughout the state of WA. We are not only seeking someone who naturally aligns with our culture but is also connected to contributing to improved outcomes for our clients.

About the Role

Are you passionate about making a real difference in people’s lives through building strong relationships that help create sustainable tenancies?

We are seeking a dedicated Tenancy Manager to join our team in Geraldton and provide outstanding tenancy management and support for tenants living in our community. This casual role is ideal for someone experienced in tenancy management or community services who thrives on meaningful, people‑centred work.

In this role you will

• Manage day-to-day tenancy operations across a portfolio of properties.
• Work closely with internal and external stakeholders and relevant support services.
• Maintain up-to-date leases, conduct property inspections, and manage rent accounts, rent reviews and income recovery.
• Prepare accurate tenancy documentation and attend Magistrate Court hearings as and when necessary
• Manage complaints and support tenants facing high-risk situations in line with TSA policy and procedure.
• Build positive, respectful relationships that support long-term tenancy success.
• Use sound judgement to assess tenant needs and develop appropriate strategies.

What you will bring

To be successful for this role, the ideal applicant will have a genuine passion to support vulnerable people in our community to achieve successful tenancies and long term housing goals. You will need to demonstrate that you have the capacity to engage with a wide cross section of individuals and an ability to prioritise workloads, a strong work ethic, a can do, caring empathetic attitude.

Key capabilities:

• Associate diploma with relevant experience or lesser formal qualifications with substantial years of relevant experience.
• Demonstrated experience in tenancy, property management, or client support roles, with a strong commitment to housing outcomes.
• Strong understanding of the Residential Tenancies Act and ability to interpret its legal implications for affordable and community housing.
• Sound understanding of tenancy legislation (or willingness to learn), and confidence managing leases, arrears, inspections, and tenancy issues.
• Strong interpersonal and communication skills, with the ability to support tenants facing complex challenges with empathy and respect.

Why work for us?

TSA offers a supportive work environment and strong opportunities for career development. In return we also offer benefits such as;

• Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit. 
• Onsite parking.
• Access to EAP and health & wellness initiatives.
• Aboriginal and Torres Strait Islander supports such as: Burra Burra Network (pastoral care network), Cultural Events, Sorry Business and Ceremonial Leave (up to 10 days) 
• Ongoing training and development opportunities that enhance on the job skills and proficiency. 
• Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts. 

How to Apply

If you’re passionate about making a difference and ready to join a team dedicated to creating positive change, please submit your resume and cover letter detailing your alignment with the requirements of the role. Together we can build a brighter future. 

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration