Territory Customer Support Manager

\u2022 Be part of a leading global business and progress your career \n\u2022 Work alongside other industry experts \u0026 leaders in their profession \n\u2022 Great learning and career development environment\n\nJohn Deere is proud to support dealers who keep customers moving in the field. We\u2019re seeking a Territory Customer Support Manager (Agriculture \u0026 Turf) based in Western Australia who combines technical capability with relationship building and influence skills to lift dealer performance, improve machine uptime, and deliver meaningful customer outcomes across their territory.\n\nIntegrity. Quality. Humanity. Commitment and Innovation.\n\nThese are our values and not only what we stand by, but what we stand for. We believe in empowering people. We create and deliver solutions. We give back to community. We think differently and we do it better. Our innovative spirit has driven us to continually evolve and deliver solutions to our dealers and our community and made us a business that our people are proud of and proud to work for. \n\n \nJob Grade: 08 \n\n\nHiring Manager: Marko Koelln\n\n## The Opportunity\n\nThe year 2026 has seen significant changes for John Deere globally, with the modernisation of our enterprise operating model in order to position for our future. The new model unlocks greater value for our customers, accelerates our competitive advantage in the field of advanced technologies, builds on our fundamental manufacturing strengths, and more importantly empowers our people to lead and deliver solutions.\n\nWe are looking for someone to join us and become an integral part of a close working, high performing Aftermarket \u0026 Customer Support team.\n\nWhat you will do:\n\nAs the Territory Customer Support Manager, you will focus on developing dealers\u2019 product support capability, influencing dealer management, establishing business plans and follow up, assisting with execution as required while holding dealers accountable for achieving agreed goals.\n\nYou will:\n\n * Drive product and performance issue resolution by developing dealer\u2019s technical and customer support capability.\n * Utilise company tools, pre-empt and resolve technical and or parts issues impacting machine uptime and performance and the customer experience.\n * Collaborate with local, in country, and global product support teams, providing technical and situational application information to assist in the resolution of product technical or performance issues.\n * Execute and uphold various company policies relative to warranty and other reimbursement functions.\n * Manage implementation of Centralised and Connected Support strategy with dealer leadership support.\n * Actively participate in and support other company employees within the same territory to enable the execution and achievement of the company goals.\n * Drive dealer management to establish learning paths for key Customer Support roles within the dealership, utilising various KPI\u2019s to manage training participation and class enrolment and managing Centralised Dealer Instructor Program execution\n\n\n\n## About you:\n\nYou hold a degree in Engineering or an Agricultural Technology discipline or bring equivalent experience. You are an energetic self-starter that takes pride in their work and their working environment. You are passionate about the opportunity to make meaningful impact. You bring a strong combination of technical capability, people skills and practical experiences, including the following technical skills, attributes and experience:\n\n * Extensive experience in field of agriculture with knowledge of products, customers, markets and competitors\n * Knowledge of dealer product support functions\n * Proven experience resolving complex technical and performance related issues\n * High degree of technical experience\n * Skill in interpersonal communications, conflict resolution and attention for detail\n * Advanced people management and negotiation skills\n * The ability to influence without authority\n * John Deere product and system experience (desirable)\n * Project management experience\n * A proactive mindset- willing to take initiative \u2013 jump on challenges and embrace the new and unknown\n\n\n\nWhat you\u2019ll get in return\n\nAt John Deere, you are empowered to create a career that will take you to where you want to go. Here, you\u0027ll enjoy the support to think outside the box and the advanced tools and technology that foster innovation and achievement.\n\nWe are a Global company that truly values its people and provides a broad range of benefits which include a competitive remuneration package, flexible working, social activities, health and safety programs and ongoing training and development opportunities.\n\nWe embrace and strive for a workforce that is as diverse, talented and passionate as the communities in which we live and operate, and to provide a workplace where people feel included, valued and supported. We welcome applications from all backgrounds and believe that by understanding and respecting each other\u2019s differences we will perform at our best!\n\nAdditional Information\n\n \n\u2022 This role is WA based that means you are working in your home-based office when not traveling. \n\u2022 A Tool of Trade Vehicle is provided for this position as per the company policy \n\u2022 Travel of up to 75% (domestic and occasional international for training and development) is required\n\n \nWhat you need to do now\n\n \nIf you have the experience outlined above, and the passion to succeed, we would love to hear from you!\n\nPlease click the \u0027APPLY\u0027 button now and send through your resume and cover letter detailing your previous relevant experience and why you are the perfect candidate for our team. \n\nApplications for this position will close at close of business [17- May-2026] \n\n\nNote: Appropriate work authorisations are required in this country prior to application. \n\nThe information contained herein is not intended to be an exhaustive list of all responsibilities and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines.\n\nJohn Deere is committed to creating an inclusive environment for all employees, and is proud to be recognized by Diversity Council Australia Ltd as an inclusive employer for three consecutive years: 2021 - 2022, 2022 - 2023, 2023 - 2024\n\nJohn Deere is proud to collaborate with WORK180\u2014an international jobs network that connects smart businesses with talented women. \n