Test Analyst

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it's our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people's lives. It takes empathy, precision, and a strong sense of partnership-and that's exactly what you'll find here. We're a team of fast-paced fixers, empathetic experts, and outcomes drivers - people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and individuals move forward with confidence. Here, you'll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you're here, you're part of something bigger. You're part of a team that shows up, stands together, and leads with purpose.

Overview

Why You'll Love This Role

As a Test Analyst in our International Applications Team, you'll play a key role in ensuring the quality and reliability of our Claims Platforms, which support operations across Australia. With a growing QA function, opportunities for career progression, and a modernization journey underway, this role offers the chance to directly influence testing practices and make a real impact.

You'll be supported by a team of Business Analysts, Developers, Testers, and Application Support Specialists, meaning there are also clear development pathways available for you with GB.

If you're passionate about quality, thrive in a dynamic environment, and love continuous improvement, this could be your ideal next step.

How you'll make an impact

• Designing comprehensive test cases across functional, non-functional, and edge scenarios.
• Executing manual test cases and maintaining detailed testing documentation.
• Reviewing requirements and user stories to identify gaps and shape test scope.
• Identifying, documenting, and reporting defects with clarity and accuracy.
• Performing regression testing to ensure stable and reliable platform performance.
• Collaborating closely with Developers, BAs, Project Managers, and Application Support teams.
• Contributing to continuous improvement initiatives as we modernize our testing frameworks.

About you

We're looking for a passionate testing analyst who is eager to grow into senior or lead-level roles. We're also looking for:

• Prior experience in manual functional testing.
• Eligibility for Australian Baseline Security Clearance.
• Strong understanding of QA in the SDLC with experience in Agile/Lean environments.
• Experience with tools such as JIRA, Confluence, and CI systems.
• Is proactive, self-driven, and doesn't wait for work to come to you. You seek clarity, ask questions, and continually improve.
• Strong analytical skills, attention to detail, and ability to prioritise work in a fast-moving environment.

• Tertiary qualifications or certifications in software development/testing, and experience in financial services or claims management systems will be ideal however not essential
• Australian Citizenship, to be able to satisfy employment eligibility requirements which include obtaining a Commonwealth Security Clearance.

About our Team & Culture

You'll join:

• A collaborative QA cohort with defined progression pathways.
• A supportive International Applications Team with testers, BAs, developers, and a global footprint.
• A culture that values communication, accountability, resilience, and strong working relationships.

Why Gallagher Bassett?

• Work on technology that impacts clients across AU, UK, and US.
• Hybrid working-flex office days based on project needs.
• Strong development pathways and opportunities to step into Senior or Lead roles.
• Access to global career mobility through Arthur J Gallagher & Co.
• A workplace where people genuinely care, celebrate wins, and support each other.

Ready to Make an Impact?

If you're detail-oriented, curious, and excited by the chance to shape testing excellence in a global organisation, we'd love to hear from you.

Apply now and start your next chapter at Gallagher Bassett.

To be eligible for this opportunity, you must hold an Australian Citizenship to meet Security Clearance Requirements. Agency candidates will not be considered for this opportunity.

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you'll get, depending on your job level these benefits may improve:

• 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
• Novated Leasing opportunities
• Two paid volunteer days annually
• Health Insurance Discounts with our Group Insurance Plan
• Employee Stock Purchase Program
• Paid parental leave

Other benefits include:

• Flexible and hybrid work arrangements
• Mental Health and Wellbeing Support for yourself and immediate family members
• Employee Recognition Awards and Service Milestone Recognitions
• Peer Support Program
• Annual flu vaccinations
• Access to Reward Gateway - discount offers at over 350 retailers!
• And more...

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.