The Star Brisbane | Event Floor Manager

Apply now Job no: 529928
Work type: Permanent Full Time
Location: Queensland
Categories: Events

EVENT FLOOR MANAGER

Join our team as the Event Floor Manager at The Star Brisbane.

The Star Brisbane, positioned at the heart of the new Queen’s Wharf Brisbane precinct, will be Australia’s newest entertainment and leisure destination. Commencing a staged opening in 2024, The Star Brisbane will bring a range of unique entertainment options, world class hotels, dining, bars, luxury retail, gaming and a state-of-the-art Event Centre, transforming how people will play, shop and socialise in the river city. 

As the Event Floor Manager, you will be responsible in providing engaging, efficient, and first-class guest experiences. This role will see you coordinate team member resources during each shift to ensure the event or function is immaculate and encourages repeat business for The Star Brisbane. 

This is a fantastic opportunity where you can put your skills and knowledge to the test to deliver a thrilling new era for events in Brisbane. 

A few of your responsibilities

•  Manage team members and assist Event Operations Management in completing all people planning requirements, including recruitment, training and development, and performance management of team members. 
• Be the main point of contact for the client during their event and lead the operational running of events.
• Communicate with the client about event post-handover from the Event Planning team and refine any outstanding operational items. 
• Set specific daily performance objectives for all team members and manage the service flow and performance standards 
• Ensure events are compliant with detailed client briefs, including specifications for the organisers and outside contractors. 
• Ensure an open line of communication through daily shift briefings and ensure a smooth transition and handover between all shifts 
• Communicate and implement policies and procedures to all team members ensuring operation and quality service standards are maintained. 

What we will be looking for

• Managerial experience in event/conference delivery in a similar role 
• Demonstrated ability in planning and problem-solving 
• Ability in developing cross-departmental relationships
• Strong knowledge of food service, event set-ups and equipment requirements.
• Excellent verbal and written communication skills 

About you 

Events are exhilarating and therefore we are looking for a candidate who loves working at pace. You will be someone that can keep their cool, think on their feet and find creative solutions to unexpected situations as they arise. The Star is all about creating memorable guest experiences and as such customer service will be key. Your passion for events is contagious and you will bring inspiration to the wider team to assist in reaching new heights. You're the subject matter expert for all things event-related, from delivering and assisting with event orders to ensuring seamless execution by the wider team is met.

Your role will be pivotal in shaping the success of our events operations at the Star Brisbane. Join us in making a difference. 

What we can offer you: 

• Complimentary buffet meal on every shift 
• Uniform laundered and ready for you daily on property 
• Discounted parking available in the city 
• Up to 30% Discounts across award winning restaurants and accommodation 
• Career development, training, and courses via The Star Academy – limitless career opportunities 
• An organisation that values diversity, teamwork and being your best self 
• Lifestyle discounts including gym memberships, retail discounts and laundry services 
• Mental Health and Wellbeing services 

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position. 

About us 

The $3.6 billion Queen’s Wharf Brisbane development is being delivered by Destination Brisbane Consortium – a joint venture led by The Star Entertainment Group alongside its partners.

When complete, Queen’s Wharf Brisbane will deliver four new luxury hotels, more than 50 new food and beverage experiences, significant luxury retail, the restoration of nine heritage buildings and around 1,500 residential apartments. 

Our culture 

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care. 

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.

The Star is a WGEA Employee of Citation for Gender Equality holder and is recognised with a Gold Award 2022 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI+ inclusiveness in the workplace.

It is an exciting time for The Star Entertainment Group as we get ready to start our journey to The Star Brisbane. 

It's your move! 

Make your next move by clicking the link below. 

Advertised: 18 Jun 2024 E. Australia Standard Time
Applications close: 31 Jul 2024 E. Australia Standard Time

The Star Entertainment Group recognises the continuing connection to land, sea and community of First Nations peoples, and we pay our respects to Elders, past and present.

We respectfully acknowledge the Traditional Owners of the land on which our properties are located - the Turrbal and Jagera people of the Brisbane region, the Yugambeh language people of the Gold Coast region, and the Gadigal people of the Eora Nation in Pyrmont.