Ticketing Administrator - Casual

ABOUT US

As an organisation, the AFL works tirelessly in all states and at all levels to enhance and grow the game – from grassroots to elite. Together, we put on the game, deliver important events, communicate with our fans, run community programs, develop coaches and umpires, collaborate with partners, delight members, support clubs and so much more. While our roles may vary, we are all united by a common goal, to progress the game for everyone to love and connect with Australia’s game.

The AFL is committed to promoting and protecting the safety and wellbeing of children and young people in our care. Please note, we undertake several screening processes to ensure this commitment is upheld, this includes ensuring the successful candidate to this position holds a valid employee Working with Children/ Vulnerable People check and a satisfactory criminal history record check.

We are an Equal Opportunity employer and firmly believe that diversity and inclusion is an important part of both the AFL and the communities in which we operate. Our game is for everyone, and we strive to be a workplace for everyone.

Aboriginal and Torres Strait Islander peoples are encouraged to apply.

ABOUT THE ROLE

The Ticketing Administrator is responsible for providing administrative support across all AFL Competitions by fulfilling internal ticketing requirements of AFL stakeholders, including ensuring update-to-date financials and recording. In addition, the role will be responsible for responding to inbound customer queries, as well as providing general administrative to support to all team members.

Please note this is a casual position. 

A DAY IN THE LIFE

Ticketing Operations

• Allocate and distribute internal and external stakeholder ticketing requirements both interstate and in Victoria


• Deliver standard internal AFL ticketing allocations (e.g. Auskick, Umpires, enclosures) as required


• Assist in the processing and distribution of AFL and Club accreditation


• Assist in the delivery and fulfilment of ticketing programs.


• Accurate data entry and management of all ticketing databases including AFL Award Winners, accreditation, and ticketing programs.


• Management of AFL Ticketing & AFL Award Winner inbox with emails responded to in a timely manner


• Communicate ticketing updates effectively and in a timely manner to internal and external stakeholders


• Where required support the Ticketing Department in any task to assist in the delivery of all ticketing services and operations, including match days.

Planning, Processes and Reporting

• Understanding of best practice, compliance and policy frameworks regarding ticketing operations to respond to enquiries as required


• Provide detailed and timely reports in appropriate formats as required

People and Culture

• Be part of a collaborative, integrated, effective team in a fun, positive and open work environment while working both in the office and remotely

Stakeholder & Fan Relationships

• Develop and maintain strong working relationships with ticketing agents, venue representatives, Clubs and internal departments


• Provide exceptional customer service to all clients and ensure all customer enquiries are handled in a friendly and efficient manner

CORE COMPETENCIES

• Demonstrated experience with ticketing systems and processes


• Ability to work independently and to strict guidelines and deadlines


• Strong team work ethic


• Ability to effectively multi-task


• Outstanding customer service


• Strong attention to detail


• Ability to build and maintain good working relationships with internal and external stakeholders


• Strong administration skills

Mandatory

• Minimum of 12 months experience in a ticketing related role


• Competency with ticketing systems and processes


• Background in customer service or engagement

Desirable

• Completion of VCE or equivalent


• Experience in customer service or engagement


• Experience in office administration


• Working knowledge of all Microsoft Office products (especially Excel)


• Working knowledge of ticketing systems and processes


• Knowledge of membership databases


• Experience or knowledge of AFL or other large-scale sporting organisations

Applications Close: 9 March 2026