Ticketing Systems Support

About Ticketek Entertainment Group 

Ticketek Entertainment Group (TEG) is a Fan Experience Group, powered by digital, data, and technology, and united by a shared purpose – We Partner to Make Life Better Live. With the Fan as our Star, TEG brings together Ticketing (Ticketek, Eventfinda), Entertainment (TEG Live, TEG Sport, TEG Experiences), underpinned by Group capabilities (Ovation, Analytics, AI) to create, promote, and power world-class live entertainment.

We know fans are looking for experiences that turn into the stories they tell for the rest of their lives - the shared connections, the memories that stick and the moments that happen when you live life live.

About the Role

As a Systems Support Specialist, you are the technical architect of the fan journey. You will translate complex promoter requirements into a functional digital reality within our ticketing systems. This is a high-precision role where technical logic meets the fast-paced world of live entertainment.  

Outcomes to Deliver

• End-to-End Event Construction: Lead the end-to-end build of complex events within the Ticketing System, including seat mapping, price tiering, and inventory logic to ensure a seamless purchase flow.  
• Access Control (PAX) Support:  Provide expert end-to-end technical oversight for access control systems, from configuring scanning rules and verifying real-time data synchronisation to delivering live event support that ensures maximum entry throughput and minimal customer friction.
• System Access: Managing the secure, and timely access to all relevant proprietary ticketing systems, analytical tools, and management portals.
• System & Technical Support: Develop and maintain expert level knowledge in various ticketing system support tools. 
• On Call Event Day Support:  Participation in a rotational 6 weekly On Call roster covering evenings, weekends, and public holidays to provide event day support to Client Service Managers.

Capabilities to Bring

Essential experience & skills:

• Ticketing & Industry Expertise: A strong understanding of ticketing operations and processes, ideally gained through previous work as a Client Service Manager or a similar role within the live entertainment.
• Communication Excellence: Excellent verbal and written communication skills, with the ability to communicate with style and professionalism across all levels of business relationships both externally and internally.
• Relationship Management: A proven ability to develop new and existing relationships with clients, partners, and stakeholders across all levels of business.
• Problem Solving: The ability to resolve client and customer problems in a helpful and efficient manner.
• Technical Aptitude: An understanding of, or the ability to quickly learn, ticketing systems and digital platforms.

About You

• You have a genuine passion for live events and the entertainment industry.
• Client-Centric Ambassador: You demonstrate a client-focused attitude and act as a true ambassador for our brand.
• Team Player: You are a collaborative team player with a "shared success" mindset, willing to strive for exceptional results.
• Attention to Detail: You possess a sharp eye for detail and to ensure every fan and client experience is seamless.
• Troubleshooter: You are able to troubleshoot and problem solve in a fast paced, busy environment.

Other considerations to note:

(Participation in a rotational 6 weekly On Call roster covering evenings, weekends, and public holidays to provide event day)

Here’s a taste of what TEG offers:

• Complimentary event tickets
• Birthday and volunteering leave
• Wellbeing discounts & flu vaccinations
• Paid parental leave & free employee support (EAP)
• Global rewards and recognition
• Learning, development & career pathways
• A diverse, inclusive, and passionate team

Equal opportunities

TEG is an equal opportunity employer committed to embrace diversity, respect, and care for our people and communities. 

If there are any adjustments that need to be made to ensure you have a fair and equitable experience in our recruitment process, please advise us when scheduling your interview. 

*Only direct applications will be considered. No recruiters please*