Training & Presales Consultant - CRO - Health & Care (P718)

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. 

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration. 

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities. 

Why you'll love this opportunity as Training & Presales Consultant.

As our Training & Presales Consultant you will be the clinical and technical bridge between our product, sales, and hospital customers—driving new business and ensuring smooth onboarding.

• Presales
• Deliver tailored, high-impact demos to hospital stakeholders.
• Provide clinical and technical input during RFPs and customer meetings.
• Analyse workflows and map product benefits to hospital environments.
• Support sales with competitive insights and configuration advice.
• Training & Onboarding
• Design and deliver training programs for hospital staff across roles.
• Run live and virtual sessions to ensure readiness pre-launch.
• Create and maintain training materials (manuals, e-learning, guides).
• Lead onboarding from kick-off to post-launch handover.
• Collaboration
• Work cross-functionally with Product, Implementation, and Support teams.
• Represent hospital users, feeding insights back into product development.
• Stay current on healthcare regulations and industry trends.

Keen to find out more about our Civica Dox product? Follow the link to find out more about what you'll be working on - Civica Dox – Hospital Management System | Civica

What you'll do to be successful in the role

You’re confident presenting to clinical and executive audiences, and you thrive in fast-paced, customer-facing environments.

• A degree in Nursing, Healthcare Administration, Biomedical Engineering, Life Sciences or similar
• Experience in a training or presales role within healthcare or health tech
• Familiarity with hospital IT systems (EMRs/EHRs, PACS, LIS)
• Strong communication and content creation skills
• Willingness to travel as needed

Highly Desirable if you have

• A clinical background (RN, RT, etc.).

• Experience with medical devices, health software or SaaS
• Knowledge of compliance standards (HIPAA, GDPR, ISO)
• CRM and LMS platform experience

Why you'll love working with us

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:

We're all different - and we love this about us.

We provide an inclusive, safe, and welcoming environment to all Civicans - there are heaps of opportunities to enable you to grow and be your best. 

Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.

Flexible Work - Flexible work – we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.

Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.

We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.