Travel Administration Assistant | Outback Spirit Tours

Be part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business. 

ABOUT US: 

Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 14 brands spanning the country, connecting guests to the land, and to each other. Headquartered in Adelaide, Journey Beyond’s impressive tourism brands include the iconic trains: The Ghan, Indian Pacific, Great Southern and The Overland; premium small-group outback operator Outback Spirit; the historic Telegraph Station, barefoot luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, Horizontal Falls Seaplane Adventure, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; and our tallest members, Melbourne Skydeck and Eureka 89.  

Joining the Journey Beyond family, you will play an integral role in supporting our business as we continue to share special places and shape lasting memories for our guests. 

Outback Spirit Tours offers a range of unique adventure tours and luxury short stays across our beautiful country. Our adventures capture the very essence of Australia, from the rugged red cliffs of the Kimberley to the unspoiled natural wonder of Tasmania, we bring iconic experiences to life. We operate 9 lodges in some of the most remote, inaccessible and beautiful locations. Our team of guides, drivers, camp and operations staff are passionate about the outdoors and take pride in bringing our guests on the adventure of a lifetime.

ABOUT THE ROLE:

We have an exciting opportunity for a Travel Administration Assistant to join our team and provide administrative support to our Travel Sales Centre team.

Initially, your time will be spent getting to know our team, learning about our amazing products, and learning to use our systems.

Key responsibilities include, but are not limited to;

• Expense reconciliation (receipting/banking/refunds)
• Daily deposit reconciliation
• Customer assistance (collating passenger's flight details/personal information)
• Following up overdue payments
• Data entry
• Packing envelopes for passenger documentation
• Engraving name badges
• General ad-hoc duties

ABOUT YOU:

You will have a passion for travel and excellent time management skills. You will have a strong attention to detail and the ability to manage multiple tasks simultaneously.

A background in travel and/or administration is highly advantageous along with:

• Excellent communication and interpersonal skills
• Ability to work effectively both independently and as part of a team
• A keen eye for detail and the ability to follow processes
• Exceptional customer service skills
• Genuine fulfillment from helping and assisting

BENEFITS:

• A fantastic opportunity to be part of a dynamic and expanding tourism business.
• Generous discounts on Journey Beyond travel and experiences.
• Study Assistance Program.
• Parental Leave benefits.
• Purchased Leave options.
• Employee Referral Program.
• Discounts on private health insurance.
• Access to an Employee Assistance Program.
• Exclusive discounts on Journey Beyond merchandise.