Travel Claims Consultant

{"description": " Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it's our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people's lives. It takes empathy, precision, and a strong sense of partnership-and that's exactly what you'll find here. We're a team of fast-paced fixers, empathetic experts, and outcomes drivers - people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and individuals move forward with confidence. Here, you'll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you're here, you're part of something bigger. You're part of a team that shows up, stands together, and leads with purpose.

Overview

About the Role

We're currently searching for a Claims Consultant to join our Travel Claims team. In this position, you will be responsible for managing a portfolio of Tavel Claims in an end-to-end capacity for a government portfolio. This position would suit an experienced claims handler, who has worked within the Travel Insurance industry.

The position will be offered on a permanent, full-time basis and we offer a flexible hybrid approach of working in our brand new Melbourne CBD Office, Working From Home (WFH).

How you'll make an impact

Your responsibilities will include:

• Providing a high-level customer service to all internal and external partners
• Managing a portfolio of Travel insurance claims, applying policy wording and guidelines to a customer's claimed circumstances
• Processing claims from end to end to ensure resolution
• Customer interactions by email and over the phone

About you

We're interested in hearing from people who possess:

• Claims handling experience is mandatory ideally within Travel Insurance
• A passion for high-quality customer service
• High level of attention to detail
• Outstanding organisational and time management skills
• Excellent interpersonal, verbal and written communication skills
• Australian Citizenship (to be able to meet the requirements for obtaining a baseline security clearance)

If you live our values and demonstrate the people capabilities, we can not only offer you great career opportunities, but on a day to day you'll experience the following:

• Flexible work arrangements
• Reproductive leave, Paid Parental Leave, Birthday leave, and additional purchased \"Lifestyle Leave\" program
• Opportunities for ongoing education and development
• Service recognition awards
• Employee assistance program for yourself and immediate family members
• Excellent Working Environment - friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities
• Exciting career - as our Company grows, so do the opportunities for our people

To Apply

If this sounds interesting to you, we want to hear from you today, click on Apply for this Job!

To be considered for this opportunity you must have the right to live and work in Australia when applying.

Agency applicants will not be considered for this role.

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant.", "salary_raw": "Row(double=None, string=None)"}