Travel Consultant - Brisbane

A little about us

We’re a Member-owned organisation with over 30,000 automotive and allied repair Members across Australia and New Zealand, ranging from national franchises to your local family workshop.

Since 1974 we’ve been supporting our Members with the solutions that really matter, centred around our flagship Trade Account which gives our Members access to instant credit with over 2,000 Preferred Suppliers, simplified monthly expenses, and a generous rewards program as the cherry on top.

Beyond that, our Members can also access a wide range of exclusive products each designed to support our Members to thrive. Whether they need equipment finance to grow their business, insurance products to protect what matters most, or an award-winning travel agency to book their next getaway, Capricorn can help.

The Role & What We Are Looking For

Reporting to the Travel Manager, Capricorn's Travel Consultants are responsible for the sale and coordination of travel arrangements for customers while providing information, advice and booking services. We are currently seeking an experienced travel consultant to join our expanding team.

Experience

• Minimum 2 years experience in a similar role.

• Familiarity with Gal or Sabre experience required. Experience using other travel booking systems will be considered.

• Customer service focused to a high level

• Ability to work independently to reach sales targets and KPI’s.

Key responsibilities include:

• Planning, preparing and costing itineraries (travel plans) for customers;

• Confirming bookings and notifying clients of luggage limits and insurance, medical, passport, visa, and currency requirements;

• Entering consumer details, travel details, account details and notes in the travel system and maintaining 100% accuracy;

• Issuing tickets for travel, accommodation vouchers, invoices and all relevant documentation within deadline timeframes;

• Collecting payments and maintaining records of transactions.

A little on life at Capricorn

Our community at Capricorn always comes first, and a big part of that community is our team. We genuinely believe that investment in our people is the key to everything that we do.

Joining our community is about more than just a job, so here’s what’s in it for you:

• Work flexibility – We’re all unique, and so are the ways in which we work. Whether it’s flexible hours or WFH arrangements, we’ll work with you to find the best way for us to work together.

• Development Opportunities – your success is ours too. We provide opportunities training and development that give you the tools you need to grow.

• Paid parental leave – during life’s most important times, we support both parents’ leave and their transition back to work.

• Get social – our social calendar is full up with a range of different virtual and face-to-face events to keep us connected.

• A cherry on top – we’ve got a heap of benefits that our team actually use, including a fantastic reward and recognition program, wellness program, additional leave purchase and so much more!

Sound like you’d be a good fit?

If you are ready to become part of a growing community and make a real impact, get in touch today.

For further information, support with your application and detail on Capricorn, please visit our website at capricorn.coop/careers