Triage Claims Consultant

NRMA Insurance has been helping Australians with their general insurance and actively supporting communities for 100 years. Part of Insurance Australia Group (known as IAG), we’re proud to be one of Australia’s most iconic brands.

As a Triage Claims Consultant, you’ll be at the heart of our claims experience, supporting customers during their time of need. You’ll be the first point of contact in lodging and setting up the claim for success, ensuring fair and timely outcomes while delivering exceptional service. This is a permanent full-time role based in Gadigal Country (Hurstville, Sydney).

What You'll Do

• Interact with customers to assess each claim individually and ensure correct, fair action.

• Keep customers informed throughout the claims process via phone, email, and other channels.

• Research, analyse, and validate property insurance claims using information from customers and suppliers.

• Liaise with suppliers and repairers to ensure timely replacements and repairs.

• Manage settlement of claims within delegated authority and maintain accurate records.

• Resolve customer issues and follow dispute resolution processes when required.

What You'll Bring

• Strong customer service skills and experience in a customer-facing role (e.g., retail, hospitality).

• Excellent communication and problem-solving abilities.

• Ability to work in a fast-paced environment and adapt quickly to change.

• Negotiation skills and computer literacy.

• Insurance experience highly regarded.

What We Offer

• Boosted superannuation with 13% as standard.

• 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you).

• Work from home and many more flexibility options with myFlex.

• Up to 50% off personal insurance, including home and motor insurance.

• Partner discounts on private health insurance, tech & appliances, and many more.

• Industry-leading 20 weeks paid parental leave.

• Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.

*employment type eligibility criteria apply

Adjustments and Support

If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to [email protected] for a confidential conversation.