Number of Applicants
:000+
Due to the nature of clients we work with here at Kinexus and the projects these roles will be based on, an Australian Government Top Secret Positive Vetting (TSPV) clearance is essential.
These opportunities do not have the ability to obtain sponsorship for a security clearance (including applicants who currently hold a security clearance seeking to upgrade).
ABOUT THIS ROLE
Our large Federal Government client has a requirement for ICT Customer Support Analysts. Multiple roles available against SFIA levels 2 and 3.
The ICT Customer Service Analyst is required to provide proficient personalised ICT customer support via the efficient management and remediation, using standard procedures, of allocated service requests. Service requests will be received by telephone, email, in-person and via an ITSM application.
The analyst is expected to utilise corporate knowledge to contribute to the writing/updating of Standard Operating Procedures as required/directed.
Additionally, the role requires the individual to work autonomously and as part of a team. And additionally actively identify and participate in continual service improvement activities.
Current Top-Secret Positive Vetting (TSPV) security clearance is strongly preferred, however candidates who have held a TSPV in the previous 12-month period (which has since been downgraded) may be considered.
KEY RESPONSIBILITIES
SKILLS & EXPERIENCE NEEDED
BENEFITS
Why Kinexus?
Kinexus is the leading recruitment partner to the Defence Industry in Australia. We support our community in making intelligent connections and create opportunities to help them grow their careers.
All applications should include your resume as a word document. For more information, visit our website, www.kinexus.com.au or contact Cindace Prasad at 0449 511 324. #LI-CP
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