Turndown Attendant

Join Our Ladies & Gentlemen - Turndown Attendant

Create unforgettable evenings through refined service and genuine care. As a Turndown Attendant at The Ritz-Carlton, Melbourne, you’ll play a key role in setting the tone for our guests’ evening experience; delivering thoughtful touches, elegant presentation, and service that reflects the quiet luxury of our brand. Your attention to detail and evening availability will help create a sense of calm and comfort that lingers long after each stay.

Please note that this role requires Working Rights in Australia to be considered, with availability to work evening shifts.

Position Summary:

• Join our Ladies and Gentlemen in supporting the Housekeeping team with evening operations from 5 pm to 9 pm.


• Perform evening turndown service with precision, care, and an eye for detail.


• Uphold the highest standards of cleanliness and presentation in guest rooms.


• Ensure operational efficiency while meeting daily service timelines.


• Maintain and handle housekeeping equipment with care and responsibility.


• Build warm, personalised connections with guests through thoughtful, anticipatory service.


• Thrive both independently and collaboratively within a team.

About You:

• Experience as a Room Attendant or Turndown (Evening) Attendant in a 5-star hotel environment


• Previous housekeeping experience in a luxury hotel is highly regarded


• Strong attention to detail and commitment to high cleaning standards


• Flexible and available to work evening shifts (5:00 pm – 9:00 pm)


• Ability to work independently and follow through on various guest and operational requests


• Self-driven, motivated, and proactive, with excellent time management skills


• Strong communication skills, with the ability to speak and understand English


• Must have valid working rights in Australia


• Passionate about delivering refined, attentive, and high-quality service


• Positive, solutions-focused mindset with a strong team spirit


• Adaptable and dependable in a dynamic work environment