UKG Business Analyst | CBD | On Site

Robert Half has partnered with a leading Australian organisation within the industrial / food production / supply chain sector that is seeking a UKG Business Analyst to support the successful delivery of a major enterprise transformation program.

Role Overview

We are seeking an experienced UKG Business Analyst to play a critical role in bridging the gap between business and technology teams across a complex UKG program. This position will suit a proactive and confident Business Analyst who enjoys working across multiple stakeholder groups, navigating ambiguity, and helping shape solutions that are practical, scalable, and fit for purpose.

You will work closely with operational leaders, payroll, HR, project teams, vendors, and technical stakeholders to gather requirements, map business processes, support solution design, and contribute to successful delivery across the wider program. This is a high-impact role where you will have genuine influence on business outcomes and play an important part in ensuring the solution meets both operational and strategic needs.

Key Responsibilities

• Work closely with key business and technical stakeholders to gather, define, and document business requirements across the UKG program
• Facilitate workshops and discovery sessions to understand current state processes and define future state requirements
• Analyse and map business processes relating to workforce management, time and attendance, payroll, and operations
• Translate business needs into clear functional requirements, user stories, process maps, and supporting documentation
• Partner with project managers, vendors, and solution teams to support the design and implementation of the UKG solution
• Identify process improvement opportunities and support the business in adopting more efficient ways of working
• Support system configuration discussions by ensuring business requirements are clearly understood and documented
• Assist with testing phases by helping define test scenarios, supporting UAT, and ensuring requirements are traceable through to delivery
• Manage stakeholder expectations and act as a key liaison between operational teams and the broader program team
• Provide ongoing support throughout the project lifecycle including change impacts, business readiness, and process alignment

About You

You are a commercially aware and detail-oriented Business Analyst with experience working across enterprise transformation programs. You are comfortable engaging with both technical and business stakeholders and know how to bring structure, clarity, and momentum to complex delivery environments.

• Proven experience working as a Business Analyst on large-scale enterprise transformation programs
• Strong experience across HRIS, workforce management, time and attendance, payroll, or UKG-related environments
• Demonstrated ability to gather, document, and analyse complex business requirements across multiple stakeholder groups
• Experience facilitating workshops, process mapping, gap analysis, and future state design
• Strong understanding of system implementation lifecycles and the role of the BA across discovery, design, testing, and delivery
• Ability to work across both technical and non-technical teams and communicate effectively with stakeholders at all levels
• Strong documentation skills including business requirements, functional specifications, process flows, and user stories
• Experience supporting testing and business readiness activities within a transformation program
• Strong problem-solving skills and the ability to operate effectively in a fast-paced, evolving project environment
• Previous experience in manufacturing, industrial, or large multi-site organisations will be highly regarded

Benefits

• Competitive salary package
• Hybrid working environment
• Opportunity to join a large-scale enterprise transformation program
• High-impact role with strong stakeholder engagement across the business
• Work within a complex and well-recognised organisation
• Join a team driving meaningful technology and operational change
• Strong program exposure and the opportunity to make a genuine contribution

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