UX Researcher

About Ticketek Entertainment Group​

Ticketek Entertainment Group is a global fan experience company that tickets, promotes and delivers live experiences impossible to forget.  In a distracted world where nothing beats real human moments, We makes life better live!

Our Group includes; our Fan Experience Platform (Ticketek) that sells tickets and provides value added services, Event promoting, with businesses across Sport (TEG Sport), Touring (TEG Touring) and Family Experiences (TEG Experiences) and our digital business (Ovation) which focuses on delivering seamless data-driven outcomes for our fans and partners.

About The Role

We're hiring an UX Researcher to optimize fan experiences within our Ovation pillar. This role will form part of our Digital Customer Experience (DCX) team to lead generative and evaluative research across our web, app, and AI-powered channels, helping us deliver seamless, emotionally resonant digital experiences. You’ll work closely with designers, product owners, and analysts to ensure every decision is grounded in deep customer understanding.

If you're passionate about uncovering what fans need, feel, and experience - and using those insights to shape the future of live entertainment, this role is for you!

What does a day in the life look like?

• Lead user research initiatives across the digital ecosystem to inform strategy, design, and product decisions
• Design and execute qualitative studies (e.g. usability testing, interviews, diary studies) and quantitative research (e.g. surveys, benchmarking)
• Work closely with UX Designers, Product Owners, and Analysts to translate findings into actionable insights
• Advocate for the fan voice and champion user-centric thinking across teams
• Create clear research reports, journey maps, personas, and insight presentations that influence prioritisation and roadmaps
• Identify opportunities for continuous learning and testing, including lean research methods in agile sprints
• Manage recruitment of participants, set up research environments, and ensure ethical standards and data privacy compliance

About You 

• 3+ years of experience in UX research (agency or in-house)
• Deep experience running interviews, usability testing, surveys, and journey mapping
• Strong understanding of digital platforms (web, app, mobile, AI interfaces)
• Excellent storytelling and communication skills
• A natural curiosity and empathy for people and their experiences

Here’s a taste of what Ticketek offers:

• Complimentary event tickets
• Birthday and volunteering leave
• Wellbeing discounts & flu vaccinations
• Paid parental leave & free employee support (EAP)
• Global rewards and recognition
• Learning, development & career pathways

• A diverse, inclusive, and passionate team

Equal opportunities

TEG is an equal opportunity employer committed to embrace diversity, respect, and care for our people and communities.

If there are any adjustments that need to be made to ensure you have a fair and equitable experience in our recruitment process, please advise us when scheduling your interview.

*Only direct applications will be considered. No recruiters please*