UX/UI Design Manager

You see the big picture, you’ve always worked on a grand scale, and now you’re ready to re-focus on grand impact.

You have the opportunity to gain a wealth of expertise and a diverse range of skills, providing insight and knowledge without losing sight of your work-life balance or wellbeing.

In this role, you'll:

• Lead complex, end‑to‑end UX/UI design across Transport’s digital ecosystem, shaping cohesive customer journeys across web and mobile platforms

• Drive human‑centred design from discovery through to delivery, including research, journey mapping, information architecture and prototyping

• Create high‑fidelity design artefacts such as wireframes, interaction designs, user flows and interactive prototypes to support efficient development

•  Partner closely with product managers, business analysts and engineers to align on customer outcomes, acceptance criteria and business goals

•  Review developer demos and completed work, providing UX, UI and accessibility feedback aligned to design system standards

•  Plan, conduct and interpret user testing, applying insights to validate and refine design direction

•  Proactively identify and escalate design risks, ambiguities and architectural impacts to key stakeholders

•  Contribute to the evolution and governance of Transport’s Design System, ensuring consistency and scalability across channels

•  Champion best‑practice human‑centred design, accessibility and inclusive design standards across projects

•  Mentor and support UX/UI designers, uplifting capability and design quality across the team

For more information on this position and business unit, view the role description and information pack

About you:

• Significant experience leading end‑to‑end UX/UI design for complex, multi‑platform digital products

• Strong capability across research, interaction design, visual design and design system governance

• Proven experience conducting usability testing and synthesising insights to inform design decisions

• Advanced proficiency with modern design and prototyping tools such as Figma and FigJam

• In‑depth knowledge of accessibility standards (WCAG 2.x) and responsive, component‑based design

• Experience working in agile delivery environments and collaborating with Product, Engineering and Content roles

• Strong understanding of web and mobile platform guidelines (iOS, Android, web)

• Excellent communication and stakeholder engagement skills, with the ability to influence outcomes in complex environments

• Tertiary qualifications in a relevant discipline, or equivalent practical experience

• Demonstrated experience in senior or lead UX/UI design roles delivering customer‑centred digital solutions

• Eligibility to work in Australia

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.  

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.