Well established managed service provider is looking for an experienced IT Director Your new role
Develop and maintain a deep functional knowledge of customer's goals, technical challenges, and business critical infrastructure
Own the customer relationship, field technical escalations, and serve as the client's trusted advisor and advocate
Assist with budget forecasting and financial cost analysis reports and documentation
Coordinate with project team for scope of work creation, assist with project and services implementation, participate in project meetings/calls as well as in the onboarding of new customers to ensure a successful and lasting friendship
Develop a strategy to meet the profitability targets of customer contracts
Maintain technical competence by attending and participating in trainings, webinars, and certification courses
Regularly engage and partner with members of the Engineering, Technica Account Management, Project Management, & Service Delivery teams
Provide technology guidance and near-term strategic direction for client accounts
Review and participate in client change management review and approvals
Monitor Account Management dashboards and team assigned case queues
Create, consolidate, and update internal and client process and technical documentation
What you'll need to succeed
At least five years of experience in a similar customer service, technical advisory, or IT Director/Manager oriented role
Proven ability to adapt to new technologies and learn quickly
Demonstrated presentation skills, including confidence and comfort over the phone and in front of audiences both small and large
Exceptional interpersonal skills and ability to build relationships with senior-level executives as well as negotiate with and influence both internal and external decision makers
Professional experience in relationship management, conflict resolution, and negotiation skills
Strong leadership skills - Must act as our clients' trusted advisor
Excellent written and oral communication skills, including client-facing presentation skills
What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #2982284
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