Vehicle Impoundment Consultant

About the role:

An exciting opportunity exists within the Victoria Police Impoundment Admin Unit for three (3) vehicle impoundment consultants to provide administrative support for the state-wide Vehicle Impoundment Program.

Vehicle Consultants coordinate the release and disposal of impounded motor vehicles, ensuring compliance with relevant legislations and policies (Road Safety Act 1986, Part 6A - Impoundment, immobilisation and forfeiture of motor vehicles). This includes supporting customers to process the release of their vehicles and maintaining accurate, up-to-date records. They will prepare reports, statements, and other documents to a Magistrates' Court, and liaise with key stakeholders (e.g., Informants, Magistrates' Courts, VicRoads, and contractors) to provide advice on procedures, and frameworks relating to the impoundment and forfeiture of motor vehicles.

To excel in this dynamic role, the ideal candidate will have experience working in a face-to-face customer-service administration role where you have demonstrated excellent verbal communication skills and workplace resilience. You will bring proficient computer literacy working with the Microsoft Suite and navigating record databases. Displaying an ability to thrive in a fast-paced, team environment driven by legislation compliance, your strong written communication skills and attention to detail are essential in preparing formal reports relating to investigations of impounded vehicles.

To be considered, applicants must submit a completed Application Form with a Resume.

Victoria Police is a contemporary and agile workplace and supports flexible working arrangements.

Your duties will include:

• Undertaking reception duties including customer service in person, over the phone and email
• Maintaining accurate information within a computer system for the tracking of vehicles, processes, and functions.
• Assisting customers with releasing vehicles in compliance with internal policy and Legislation.
• Consulting with internal and external stakeholders relating to impoundments, impound and forfeiture applications, traffic briefs, and court dates.
• Preparing letters and correspondence.
• Providing administrative assistance to other team members.
• Actively contributing to continuous improvement, workplace safety and staff well-being activities

As the successful applicant, you will have:

• The ability to research, investigate and integrate database records for information.
• Proficient in computer systems and office equipment (E.g., Microsoft Office Suite including Excel, Word and Outlook and willingness to learn customised computer programs).
• Strong interpersonal and communication skills.
• Experience in a range of administrative duties and liaising with various stakeholders.
• High-level attention to detail as well as high-level accuracy with data entry and compliance.
• A sound understanding of workplace health and safety requirements and a commitment to workplace security.
• A strong commitment to Operational Infrastructure Department's strategy goals - supporting our people and embracing customer centricity, innovation and collaboration in our delivery of services.

Requirements and relevant information:

• Three (3) x full-time, fixed term (until 30/06/2026) positions available.
• This position is located at Raglan Street Preston.
• Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa.
• The successful applicant will be required to undergo pre-employment checks which may include fingerprint checks and misconduct screening.

Your application must include:

• Resume
• Completed application form – the word document (2. Application form) for you to complete and attach to your submission, is attached to the job advertisement.

Applications close midnight, 7 July 2024.

Please Note: All applications will need to be submitted through one of the following platforms; Jobs and Skills Exchange (JSE) website, Victorian Government careers website (Careers.vic) or Seek. Applications will not be accepted via other platforms or email.

Current Victorian Government employees must apply via Jobs and Skills Exchange (JSE).

For further information, please contact: Tanetia Hromin [email protected] .

We welcome applications from people with disability. If you have a disability/medical condition and require a copy of this advertisement and attached documentation in an accessible format or would like to discuss an access requirement/reasonable adjustment for the recruitment process, please contact VPS Recruitment via email  [email protected] or on (03) 8335 8082.

About Us:

Victoria Police has a dedicated workforce of more than 22,000 employees consisting of police, protective services officers, police custody officers, and public service staff. Each employee plays a vital role in providing the 24/7, 365 days a year emergency response and public safety capability the organisation delivers to its community. As a Victoria Police employee, you have a dedication and commitment to community safety. 

Having a workforce that reflects the community we serve is important to Victoria Police. We want to attract and retain people of all genders, ages, religions, disability, sexual orientation, family and caring responsibilities, and cultures including people of Aboriginal and Torres Strait Islander heritage. If you are interested in a position, we encourage you to apply as we celebrate the benefit that diversity brings to our employees, our services, and our community.

Find out what it is like working as a Victorian Public Servant for Victoria Police: